Service Support Specialist (On-Site Canning, Ezeiza)

Evolution; Buenos Aires; Presencial; ARS 81.768.377 - 109.024.503; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Compensation

Career Growth Opportunities

Opportunity to work with a global leader in online gaming

Descripción de la vacante

Evolution is seeking a Service Support Specialist in Buenos Aires. This role involves monitoring live casino play, correcting user and technical errors, ensuring operations are uninterrupted, and training team members for optimal performance. Candidates must have strong organizational skills and be proficient in both English and Spanish. Experience in a similar role is essential, and familiarity with tools like JIRA and TTS is a plus. A competitive compensation package and career growth opportunities are offered.

Formación

• Experience in a similar role is required.
• Ability to maintain confidentiality is essential.
• Strong ability to resolve interpersonal and interdepartmental issues.

Responsabilidades

• Monitor live casino play, correct user and technical errors.
• Ensure tables are operational and document errors in real-time.
• Identify and resolve all game irregularities.

Conocimientos

Organizational skills

IT knowledge

Communication skills in English and Spanish

Teamwork skills

Decision-making skills

Herramientas

JIRA

TTS

WIKI

Descripción del empleo

Service Support Specialist

As a Service Support Specialist, you will monitor live casino play, correct user and technical errors, ensure tables are operational, document errors in real time, and escalates issues as required.

Location: On-site at Canning, Ezeiza, Shopping Las Toscas

Schedule: Weekly rotating schedule – three shift rotation with mornings (6:00-14:00), afternoons (14:00-22:00), and nights (22:00-6:00).

Key Responsibilities

• Ensuring that all tables are operational without interruptions
• Identifying and resolving all game irregularities due to dealer mistake, software issues or any other reason
• Identifying and resolving all real-time incidents on the gaming floor relating to all components of operations, including but not limited to hardware, software, and network connectivity
• Resolving players’ disputes related to the actions of the dealer or any other event that could have affected the integrity of the game
• Monitoring critical application functions and infrastructure components via the provided monitoring tools; identifying, analyzing, logging, and escalating all alerts as necessary
• Work with internal systems (JIRA, TTS, WIKI, etc.)
• Recording all events related to major incidents in TTS and producing post resolution incident reports
• Manage ad-hoc situations which may occur on shift in appropriate manner to still be able to deliver all products
• Train, mentor, and coach team members to help them achieve best results
• Performing other duties, as asked by the direct manager, which are related to this position, and which meet the qualifications

Qualifications

• Strong organizational skills
• Required IT knowledge
• Strong written and verbal communication skills in both English and Spanish
• An ability to make managerial decisions requiring independent judgment and to identify and refer other issues to the proper authorities
• Strong teamwork skills followed by a professional
• An ability to maintain strict confidentiality
• An ability to communicate clearly with staff, communicating effectively to establish cooperative linkages among the team
• Able to resolve interpersonal and interdepartmental issues
• Experience in similar required
• EVO experience will be considered an asset

Benefits

• Competitive Compensation
• Career Growth Opportunities
• Opportunity to work as part of a Global leader in online gaming