Líder de Recepción - Experiencia al Huésped

Hilton; Comisión de Fomento de Perú; Hybrid; ARS 600,000 - 1,000,000; Full time

Benefits offered by this job

Award-winning workplace culture

World-class brands

Job summary

Hilton in Argentina is seeking a Supervisor de Recepción to oversee front office operations, ensure smooth check-ins and guest service delivery, and lead the reception team with warmth and integrity.

You will schedule staff, coach colleagues, resolve guest concerns, and monitor lobby flow to maintain service efficiency. Hilton's award-winning culture and global brands support your career growth and daily commitment to hospitality excellence.

Qualifications

• Supervise front office team and delivery of guest services.
• Lead day-to-day team operations and shift planning.
• Lead guest issue resolution and support staff in escalated situations.
• Manage lobby flow and adjust coverage for service efficiency.

Responsibilities

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency

Skills

Front Office

Guest Service

Team Leadership

Staff Training

Conflict Resolution

Scheduling

Job description

Hilton in Argentina is seeking a Supervisor de Recepción to oversee front office operations, ensure smooth check-ins and guest service delivery, and lead the reception team with warmth and integrity.

You will schedule staff, coach colleagues, resolve guest concerns, and monitor lobby flow to maintain service efficiency. Hilton's award-winning culture and global brands support your career growth and daily commitment to hospitality excellence.