LATAM Customer Solutions Manager Telecom & ML

Ziff Davis; Argentina; Presencial; ARS 37.600.000 - 39.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/Dental/Vision benefits

Life and Disability insurance

FSAs and 401(k) matching

Flexible Time Off

Descripción de la vacante

Ookla, an Accenture company, seeks a Customer Solutions Manager to drive customer success for telecom and enterprise clients in LATAM, leveraging data analytics, ML, and storytelling to translate demos into business value.

You will collaborate with Sales, Network Intelligence, Product, and Engineering to shape deals, enable adoption, and support renewals, while traveling regularly for client engagements.

Formación

• 5+ years of experience in Telco, ISP and Enterprise‑level technology spanning pre‑sales, adoption, and customer success across technical account management, solutions consulting, or pre‑sales roles in telecom, connectivity, SaaS, or data‑driven environments.
• Curiosity and comfort working with large‑scale data and analytics to inform customer decisions.
• Ability to manage multiple priorities while maintaining attention to detail and customer value.
• Demonstrated ability to articulate technical value, support or lead solution demonstrations, and connect data‑driven insights to customer decisions.
• Strong communication skills across technical, commercial, and executive audiences.
• A passion for customer success and solving real‑world connectivity challenges.
• Strong problem‑solving skills and ability to adapt to changing priorities.
• Ability to manage multiple accounts simultaneously and work under pressure.
• Experience working in cross‑functional and multicultural environments.
• Willingness to travel regularly for client meetings and corporate functions.
• Familiarity with Ookla's product offerings or similar technology‑based products is advantageous.
• Familiarity with Data Analytics tools and solutions is a plus

Responsabilidades

• Serve as the entry point for customer engagement, partnering with Sales during pre‑sales to shape deal strategy, qualify solutions, and define success criteria
• Lead adoption and usage, and enable successful renewals by translating Ookla's data and network intelligence into actionable customer outcomes
• Collaborate closely with Network Intelligence, Services, Product, and Engineering to ensure customers fully realize value from Ookla solutions, partnering with Services for implementation execution.
• Partner with Sales and Network Intelligence to deliver technical demonstrations, value narratives, and use‑case walkthroughs that support deal qualification, adoption, and expansion
• Translate technical demos and analytics outputs into business‑relevant value stories aligned to customer priorities and success criteria
• Act as a trusted point of coordination for customer needs, questions, and escalations across internal teams, ensuring the right owners are engaged at the right time
• Bring customer feedback, regional context, and market insight back to Product and leadership to help shape priorities
• Build strong, lasting relationships with customer technical and business stakeholders across LATAM

Conocimientos

Data analytics

Customer success

Communication skills

Problem solving

Multi-tasking

Cross-functional

Travel willingness

Articulate value

Telecom knowledge

SQL

Python

Tableau

Herramientas

SQL

Python

Tableau

Descripción del empleo

Ookla, an Accenture company, seeks a Customer Solutions Manager to drive customer success for telecom and enterprise clients in LATAM, leveraging data analytics, ML, and storytelling to translate demos into business value.

You will collaborate with Sales, Network Intelligence, Product, and Engineering to shape deals, enable adoption, and support renewals, while traveling regularly for client engagements.