LATAM Customer Solutions Lead — Telecom & Analytics

Ookla; Argentina; A distancia; ARS 37.600.000 - 39.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and wellness benefits

401(k) with company match

Employee Stock Purchase Plan

Flexible Time Off

Volunteer Time Off

Parental leave

Fitness Reimbursement

Descripción de la vacante

Ookla is seeking a Customer Solutions Manager to drive success across LATAM, combining Telecom RF insights with data analytics to deliver value to users and clients. You will partner with Sales on pre‑sales, lead adoption, and secure renewals by translating data into actionable outcomes.

You will collaborate with Network Intelligence, Services, Product, and Engineering to ensure customers realize value via Ookla solutions, while traveling for client meetings and events as needed.

Formación

• 5+ years of experience in Telco, ISP and enterprise tech roles across pre‑sales, adoption and customer success.
• Ability to work with large data and analytics to inform customer decisions.
• Strong communication to connect data insights with business value.

Responsabilidades

• Serve as the entry point for customer engagement and shape deal strategy with Sales.
• Lead adoption and usage to enable successful renewals via data‑driven value.
• Collaborate with Network Intelligence, Services, Product, and Engineering to maximize customer value.
• Deliver technical demonstrations and use‑case walkthroughs to support deals and expansion.
• Translate analytics outputs into business‑relevant value stories for customers.
• Coordinate customer needs and escalations across internal teams with the right owners.
• Provide regional market insight to Product and leadership to shape priorities.
• Build strong relationships with LATAM customer stakeholders.

Conocimientos

Telco / Telco experience

Data analytics

SQL

Python

Tableau

Customer success

Herramientas

SQL

Python

Tableau

Descripción del empleo

Ookla is seeking a Customer Solutions Manager to drive success across LATAM, combining Telecom RF insights with data analytics to deliver value to users and clients. You will partner with Sales on pre‑sales, lead adoption, and secure renewals by translating data into actionable outcomes.

You will collaborate with Network Intelligence, Services, Product, and Engineering to ensure customers realize value via Ookla solutions, while traveling for client meetings and events as needed.