LATAM Customer Solutions Lead – Telecom & Data Analytics

Human Ventures, LLC.; Argentina; Presencial; ARS 37.600.000 - 39.000.000; Jornada completa

Descripción de la vacante

Ookla is seeking a Customer Solutions Manager to drive adoption, value delivery, and renewals for enterprise clients in LATAM. You will synthesize data insights into business outcomes, lead cross-functional collaboration, and demonstrate value through technical demos and use-case narratives.

Work with Sales, Network Intelligence, Product, and Engineering to ensure customers realize maximum value from Ookla solutions.

Formación

• 5+ years of experience in Telco, ISP and Enterprise tech across pre-sales, adoption, and customer success.
• Curiosity and comfort working with large-scale data and analytics.
• Ability to manage multiple priorities while maintaining value.
• Demonstrated ability to articulate technical value, support or lead solution demonstrations, and connect data-driven insights to customer decisions.
• Strong communication across technical, commercial, and executive audiences.
• Willingness to travel regularly for client meetings and corporate functions.
• Familiarity with Ookla's product offerings or similar technology-based products is advantageous.

Responsabilidades

• Serve as the entry point for customer engagement, partnering with Sales during pre-sales to shape deal strategy, qualify solutions, and define success criteria
• Lead adoption and usage, and enable successful renewals by translating Ookla’s data and network intelligence into actionable customer outcomes
• Collaborate closely with Network Intelligence, Services, Product, and Engineering to ensure customers fully realize value from Ookla solutions, partnering with Services for implementation execution
• Partner with Sales and Network Intelligence to deliver technical demonstrations, value narratives, and use-case walkthroughs that support deal qualification, adoption, and expansion
• Translate technical demos and analytics outputs into business-relevant value stories aligned to customer priorities and success criteria
• Act as a trusted point of coordination for customer needs, questions, and escalations across internal teams, ensuring the right owners are engaged at the right time
• Bring customer feedback, regional context, and market insight back to Product and leadership to help shape priorities
• Build strong, lasting relationships with customer technical and business stakeholders across LATAM

Conocimientos

Telco Experience

Pre-sales

Customer success

Solutions consulting

Data analytics

Python

SQL

Tableau

Communication

Cross-functional

Travel willingness

Multicultural environments

Account management

Problem solving

Herramientas

SQL

Python

Tableau

Descripción del empleo

Ookla is seeking a Customer Solutions Manager to drive adoption, value delivery, and renewals for enterprise clients in LATAM. You will synthesize data insights into business outcomes, lead cross-functional collaboration, and demonstrate value through technical demos and use-case narratives.

Work with Sales, Network Intelligence, Product, and Engineering to ensure customers realize maximum value from Ookla solutions.