LATAM Customer Solutions Manager - Telecom Analytics

Fideo Intelligence; Argentina; Presencial; ARS 37.600.000 - 39.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salaries

Medical and dental coverage

Life and disability benefits

401(k) with company match

Employee stock purchase plan

Flexible Time Off

Volunteer Time Off

Paid holidays

Family building and caregiving support

Parental leave

Fitness Reimbursement

Wellness programs

Descripción de la vacante

Ookla, an Accenture company, is seeking a Customer Solutions Manager to drive adoption, renewals, and value delivery for telecom and enterprise clients across LATAM. You will translate data insights into compelling business outcomes and coordinate withSales, Network Intelligence, Product, and Engineering to ensure client success.

The role emphasizes pre-sales, adoption, and customer success across cross-functional teams, with travel to client sites as needed and a strong focus on data-driven

Formación

• 5+ years of Experience in Telco, ISP and Enterprise-level technology spanning pre-sales, adoption, and customer success across technical account management, solutions consulting, or pre-sales roles in telecom, connectivity, SaaS, or data-driven environments
• Curiosity and comfort working with large-scale data and analytics to inform customer decisions
• Ability to manage multiple priorities while maintaining attention to detail and customer value
• Demonstrated ability to articulate technical value, support or lead solution demonstrations, and connect data-driven insights to customer decisions
• Strong communication skills across technical, commercial, and executive audiences
• A passion for customer success and solving real-world connectivity challenges
• Strong problem-solving skills and ability to adapt to changing priorities
• Ability to manage multiple accounts simultaneously and work under pressure
• Experience working in cross-functional and multicultural environments
• Willingness to travel regularly for client meetings and corporate functions
• Familiarity with Ookla's product offerings or similar technology-based products is advantageous
• Familiarity with Data Analytics tools and solutions is a plus

Responsabilidades

• Serve as the entry point for customer engagement, partnering with Sales during pre-sales to shape deal strategy, qualify solutions, and define success criteria
• Lead adoption and usage, and enable successful renewals by translating Ookla’s data and network intelligence into actionable customer outcomes
• Collaborate closely with Network Intelligence, Services, Product, and Engineering to ensure customers fully realize value from Ookla solutions, partnering with Services for implementation execution.
• Partner with Sales and Network Intelligence to deliver technical demonstrations, value narratives, and use-case walkthroughs that support deal qualification, adoption, and expansion
• Translate technical demos and analytics outputs into business-relevant value stories aligned to customer priorities and success criteria
• Act as a trusted point of coordination for customer needs, questions, and escalations across internal teams, ensuring the right owners are engaged at the right time
• Bring customer feedback, regional context, and market insight back to Product and leadership to help shape priorities
• Build strong, lasting relationships with customer technical and business stakeholders across LATAM

Conocimientos

Customer solutions

Pre-sales

Data analytics

Communication

Cross-functional collaboration

Telecom experience

Travel willingness

Problem solving

Herramientas

SQL

Python

Tableau

Descripción del empleo

Ookla, an Accenture company, is seeking a Customer Solutions Manager to drive adoption, renewals, and value delivery for telecom and enterprise clients across LATAM. You will translate data insights into compelling business outcomes and coordinate withSales, Network Intelligence, Product, and Engineering to ensure client success.

The role emphasizes pre-sales, adoption, and customer success across cross-functional teams, with travel to client sites as needed and a strong focus on data-driven