IT Service Delivery Leader: Support & Endpoints

Ayigroup; Buenos Aires; Híbrido; ARS 1.800.000 - 3.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work schedule

Permanent full-time position

Company benefits package

Ongoing learning and development

Descripción de la vacante

Indero seeks an IT Support Services Manager to lead the Service Desk, end-user computing, and service delivery across our organization. You will oversee incident resolution, automation initiatives, and vendor relationships while driving compliance with clinical and regulatory standards.

The role requires strong leadership, English fluency, and experience managing Microsoft 365 and endpoint services. You will collaborate with security, infrastructure, and business stakeholders in a dynamic,

Formación

• Bachelor’s degree in CS or related field.
• 5–8 years IT support or service desk experience.
• 2–5 years of people management experience.
• ITIL Foundation Certification.
• Experience managing M365, Intune, Entra ID, and endpoint services.
• Strong leadership, communication, and regulatory awareness.

Responsabilidades

• Lead and manage daily Service Desk operations and SLAs.
• Oversee End User Computing and workplace tech lifecycle.
• Measure and improve service desk KPIs and user experience.
• Ensure compliance with security policies and regulatory standards.
• Coordinate vendor relations and service delivery during incidents.
• Develop staff skills, hiring, onboarding, and performance reviews.

Conocimientos

Leadership

Customer service

Analytical thinking

Communication

Time zone coordination

English proficiency

French (asset)

Regulatory awareness

Educación

Bachelor’s degree in Computer Science or related field

Herramientas

Microsoft 365

Intune

Entra ID

Descripción del empleo

Indero seeks an IT Support Services Manager to lead the Service Desk, end-user computing, and service delivery across our organization. You will oversee incident resolution, automation initiatives, and vendor relationships while driving compliance with clinical and regulatory standards.

The role requires strong leadership, English fluency, and experience managing Microsoft 365 and endpoint services. You will collaborate with security, infrastructure, and business stakeholders in a dynamic,