Hybrid IT Support Specialist: Elevate End-User Tech

Cognizant; Municipio de Rincón de los Sauces; Híbrido; ARS 1.004.000 - 1.451.000; Jornada completa

Descripción de la vacante

Cognizant is seeking an IT L2 Support Specialist to deliver high-quality end-user support across Windows, macOS, iOS, and Android environments. You will handle incidents, service requests, and technical queries via multiple channels and collaborate with IT teams to provide efficient technology solutions.

The role operates in a hybrid model with in-office and remote work, requiring strong customer service, communication, and problem-solving skills to ensure timely issue resolution and user

Formación

• 4 to 5 years of experience in IT Support or similar roles.
• Experience supporting Windows, macOS, iOS and Android devices.
• Proficient in Microsoft 365 and Teams.
• Familiar with ITSM tools (ServiceNow) and ITIL basics.
• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsabilidades

• Provide end-user technical support via Teams, phone, email, and service portals.
• Resolve incidents and service requests using ServiceNow and other tools.
• Troubleshoot and support Windows, macOS, iOS, Android devices.
• Support Microsoft 365 apps, including Teams and productivity tools.
• Install, configure, maintain, and repair end-user hardware.
• Document solutions and support activities per processes.

Conocimientos

Customer Service

Communication

Problem-solving

Multitasking

Team collaboration

Herramientas

ServiceNow

Microsoft 365

Microsoft Teams

Windows

macOS

iOS

Android

Descripción del empleo

Cognizant is seeking an IT L2 Support Specialist to deliver high-quality end-user support across Windows, macOS, iOS, and Android environments. You will handle incidents, service requests, and technical queries via multiple channels and collaborate with IT teams to provide efficient technology solutions.

The role operates in a hybrid model with in-office and remote work, requiring strong customer service, communication, and problem-solving skills to ensure timely issue resolution and user