Hybrid IT Support Specialist - AI Tools (Buenos Aires)

Rainfall Ventures; Argentina; Presencial; ARS 1.000.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity (RSUs)

Health coverage

Parental leave

Flexible vacation

Mental health resources

401(k) match

Descripción de la vacante

Webflow is seeking an IT Support Specialist to be the hands-on technical presence in our Buenos Aires office. You’ll be the first line of support for employees, resolving tickets through our help desk using AI-powered tooling, while owning the technology that keeps the office running.

This hybrid, full-time role reports to the Senior Director, Information Technology and covers on-site AV, macOS troubleshooting, onboarding provisioning, and office equipment management for our Argentina-based team.

Formación

• 2-4 years of hands-on experience with help desk ticketing systems.
• Skilled in using AI-powered tools to work efficiently such as MM/MM.
• Familiar with supporting audiovisual setups for meetings, presentations, and larger events.
• Comfortable troubleshooting macOS environments.
• Proficient in new hire onboarding, including account setup, hardware provisioning and day-one enablement.
• Ability to perform physical, in-office work such as setting up desks, provisioning equipment, and helping stand up new office spaces and lift up to 20lbs.

Responsabilidades

• Resolve employee tickets through our help desk, leveraging AI powered support tooling to triage, troubleshoot, and close issues efficiently.
• Document common issues, fixes, and processes to build out our internal knowledge base.
• Own audio visual setup at the office.
• Diagnose and resolve hardware and software issues across macOS devices, peripherals, and office technology.
• Partner with Workplace Experience on ordering and provisioning equipment and supporting our office space.
• Serve as a backup resource for IT onboarding support during new hire cohorts, as needed.
• Provide local support for our Argentina based workforce.
• Maintain hardware and software inventory, where necessary.
• Escalate complex issues to the right internal teams and follow through to resolution.

Conocimientos

Ticketing systems

AI-powered tools

AV setups

macOS troubleshooting

Onboarding provisioning

In-office provisioning

Herramientas

MM/MM

Descripción del empleo

Webflow is seeking an IT Support Specialist to be the hands-on technical presence in our Buenos Aires office. You’ll be the first line of support for employees, resolving tickets through our help desk using AI-powered tooling, while owning the technology that keeps the office running.

This hybrid, full-time role reports to the Senior Director, Information Technology and covers on-site AV, macOS troubleshooting, onboarding provisioning, and office equipment management for our Argentina-based team.