IT Support & AV Specialist — Hybrid (Buenos Aires)

Webflow; Buenos Aires; Híbrido; ARS 1.200.000 - 2.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity (RSUs)

Health coverage

Parental leave

Flexible vacation

Mental health resources

401(k) match

Wellness stipends

WIN bonus program

Descripción de la vacante

Webflow is seeking an IT Support Specialist in Buenos Aires to be the hands-on technical presence for the local office. You will resolve tickets, own AV setups, and partner with Workplace Experience to provision equipment.

You will support macOS, onboarding, and office tech, while collaborating with global IT teams. This is a hybrid role requiring in-office work 1–3 days weekly and occasional travel.

Formación

• 2-4 years of hands-on experience with help desk ticketing systems.
• Skilled in using AI-powered tools to work efficiently such as MM&MM.
• Familiar with supporting audiovisual setups for meetings, presentations, and larger events.
• Comfortable troubleshooting macOS environments.
• Proficient in new hire onboarding, including account setup, hardware provisioning and day-one enablement.
• Ability to perform physical, in-office work such as setting up desks, provisioning equipment, and helping stand up new office spaces and lift up to 20lbs.
• Available to work full-time from our Buenos Aires office, with potential travel to other office locations and occasional work from home

Responsabilidades

• Resolve employee tickets through our help desk, leveraging AI powered support tooling to triage, troubleshoot, and close issues efficiently.
• Make our AI powered tooling even better by documenting common issues, fixes, and processes to build out our internal knowledge base.
• Own audio visual setup at the office.
• Diagnose and resolve hardware and software issues across macOS devices, peripherals, and office technology.
• Partner with the Workplace Experience team on ordering and provisioning equipment and supporting our office space.
• Serve as a backup resource for IT onboarding support during new hire cohorts, as needed.
• Provide local support for our Argentina based workforce.
• Maintain hardware and software inventory, where necessary.
• Escalate complex issues to the right internal teams and follow through to resolution

Conocimientos

Help desk

AI tooling

AV setup

macOS support

Onboarding hardware

Office provisioning

In-office work

Travel flexibility

Herramientas

MM&MM

Descripción del empleo

Webflow is seeking an IT Support Specialist in Buenos Aires to be the hands-on technical presence for the local office. You will resolve tickets, own AV setups, and partner with Workplace Experience to provision equipment.

You will support macOS, onboarding, and office tech, while collaborating with global IT teams. This is a hybrid role requiring in-office work 1–3 days weekly and occasional travel.