Hybrid Customer Success Partner | Bilingual (Spanish/English)

Rockwell Automation; Tandil; Hybrid; ARS 75,728,000 - 121,164,000; Full time

Benefits offered by this job

Mindfulness programs

Volunteer time off

Volunteer/donation matching

Employee Assistance Program

Wellbeing programs

Online learning library

Job summary

Rockwell Automation is seeking a Customer Success Specialist to ensure customer satisfaction, nurture long-term relationships, and drive business growth across a portfolio of accounts. You will be the primary contact, align solutions with customer needs, and identify opportunities for expansion.

You will collaborate with Sales, Customer Care, Business Units, and Channel Partners to deliver value and ensure renewals, with emphasis on adoption and proactive risk management.

Qualifications

• Bachelor's degree in Business, Engineering, Information Technology, or a related field.
• Experience in Customer Success, Account Management, Renewals, Sales Support, or customer-facing roles.
• Experience managing a portfolio of customers and driving customer engagement activities.
• Experience with CRM tools such as Salesforce.
• Fluency in Spanish and English.

Responsibilities

• Manage a portfolio of assigned accounts, driving adoption, retention, expansion, and renewal activities.
• Partner with customers and Rockwell Automation Authorized Distributors to maximize customer value, improve adoption, and support business outcomes.
• Build trusted relationships with customer stakeholders and key distributor contacts.
• Monitor customer health indicators, product usage, and engagement trends to identify risks and growth opportunities.
• Conduct customer onboarding, health checks, business reviews, and value realization discussions.
• Support customers with inquiries related to services, pricing, subscriptions, licensing, and technical information.
• Provide budgetary quotations and service configurations according to regional requirements.
• Ensure on-time renewals and achievement of individual and team performance goals.
• Identify and support upsell, cross-sell, and expansion opportunities within existing accounts.

Skills

Customer Success

Account Management

Renewals

Sales Support

Education

Bachelor's degree

Tools

Salesforce

Job description

Rockwell Automation is seeking a Customer Success Specialist to ensure customer satisfaction, nurture long-term relationships, and drive business growth across a portfolio of accounts. You will be the primary contact, align solutions with customer needs, and identify opportunities for expansion.

You will collaborate with Sales, Customer Care, Business Units, and Channel Partners to deliver value and ensure renewals, with emphasis on adoption and proactive risk management.