HR Services - Service Desk Jr Analyst

Air Liquide; Partido de Vicente López; On-site; ARS 600,000 - 1,000,000; Full time

Job summary

Air Liquide is seeking an HR Service Desk Jr Analyst to support HR services across the Americas. You will handle inquiries via phone, email, and chat, use Workday and ServiceNow, and ensure timely, accurate responses.

The role requires a Bachelor's in HR, knowledge of Workday and Excel, and 1 year of HR or customer service experience. Proficiency in English (C1) is mandatory.

Qualifications

• Bachelor degree in Human Resources management or equivalent is preferred.
• Knowledge of Workday Solutions and Excel; Google G-Suite familiarity.
• 1 year of HR, call center, or customer service experience is a plus.

Responsibilities

• First-Point of Contact: act as the primary resource by taking calls and answering questions.
• Customer Service Excellence: deliver empathetic support via phone, email, and chat.
• Case Documentation: log and document all HR service desk inquiries.
• Inquiry Routing: resolve basic cases and direct complex inquiries to the right teams.
• System Guidance: assist employees on how to use Workday self-service features.
• Clear Communication: convey updates and changes clearly to users.
• SLA Compliance: meet defined SLAs and deliver timely support.

Skills

Customer service

Analytical thinking

Problem solving

Communication skills

Adaptability

Conflict resolution

Self-starter

Education

Bachelor's degree in Human Resources management

Tools

Workday

Excel

Google Workspace

Job description

How will you CONTRIBUTE and GROW?

We are a dedicated multinational natural gas company committed to providing Natural Gas and Hydrogen worldwide. We are expanding our operations and seeking an enthusiastic and analytical HR BSC Service Desk Jr Analyst to join our team and support HR service Desk for Americas.
Reporting to the HR Support Team Lead, the HR Service desk Jr. Analyst will provide comprehensive assistance to Airgas associates. This role involves resolving or directing HR-related inquiries across various categories, including benefits, payroll, timekeeping, leave, HR applications, and personal data, utilizing Workday and ServiceNow through phone, email, and chat. A key focus for this position is consistently meeting service level objectives to ensure timely and high-quality support, which is essential for fulfilling internal customer expectations.Reporting to the HR Support Team Lead, the HR Service desk Jr. Analyst will provide comprehensive assistance to Airgas associates. This role involves resolving or directing HR-related inquiries across various categories, including benefits, payroll, timekeeping, leave, HR applications, and personal data, utilizing Workday and ServiceNow through phone, email, and chat. A key focus for this position is consistently meeting service level objectives to ensure timely and high-quality support, which is essential for fulfilling internal customer expectations.

Job responsibilities:

• First-Point of Contact : Act as the primary resource for employees by taking calls and directly answering questions, doubts, and general HR-related inquiries.
• Customer Service Excellence: Deliver outstanding, empathetic support across phone, email, and chat to meet high service and resolution expectations.
• Case Documentation: Accurately log and document all employee inquiries flowing into the HR Service Desk (HRSD) regardless of the channel (phone, email, or chat).
• Inquiry Routing: Resolve foundational cases directly, and accurately direct or elevate more complex inquiries to the appropriate specialized HR teams following established policies.
• System Guidance : Assist and educate employees on how to successfully initiate, navigate, and complete their self-service tasks within Workday.
• Clear Communication: Ensure that answers, issue updates, and procedural changes are communicated clearly and effectively to all users.
• SLA Compliance : Ensure all support services are delivered accurately and on time, strictly adhering to defined Service Level Agreements (SLAs).

___________________

Are you a MATCH?

Education
Bachelor degree in Human Resources management or equivalent Business school degree preferable.

Training or certification
Knowledge of Workday Solutions, Excel functions, Google G-Suite

1 year of work experience in HR, call center, or customer service is a plus

Languages
English - Advanced proficiency Mandatory [C1]

HR Core Skills

• Support & Administration
• Analytical and problem-solving
• Adaptability to changing situations & priorities
• Assertive, energetic, and a self-starter
• Excellent verbal and written communication skills.
• Proven problem solving ability and successful conflict resolution.
• Excellent customer focus (internal & external)

Transversal Skills

• Cross-cultural communications
• Digital fluency & system skills

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.