HR Services - Service Desk Jr Analyst

Balazs; Partido de Vicente López; Híbrido; ARS 450.000 - 600.000; Jornada completa

Descripción de la vacante

Air Liquide Argentina Munro is seeking a Service Desk Jr Analyst to support HR services for the Americas. You will handle HR inquiries via phone, email, and chat, resolving issues and guiding users in Workday and ServiceNow with a strong focus on SLA compliance.

Reporting to the HR Support Team Lead, you will document cases, escalate complex questions, and ensure clear communication. The role requires a bachelor’s in HR and at least one year in HR, customer service, or a call center, plus

Formación

• Bachelor's degree in HR management or equivalent.
• At least 1 year of HR, call center, or customer service experience.
• Advanced English proficiency (C1) mandatory.

Responsabilidades

• First-Point of Contact for HR inquiries via phone, email, and chat.
• Accurate case documentation in the HR Service Desk system.
• Route or escalate complex inquiries to HR teams per policy.
• Guide employees on self-service tasks in Workday.

Conocimientos

Customer Service

Problem Solving

Communication

Digital literacy

Educación

Bachelor degree in HR management

Herramientas

Workday

ServiceNow

Descripción del empleo

## HR Services - Service Desk Jr AnalystApply: Argentina, Munro: Full time: Posted Today: End Date: October 31, 2026 (24 days left to apply): R10102452## How will you CONTRIBUTE and GROW?We are a dedicated multinational natural gas company committed to providing Natural Gas and Hydrogen worldwide. We are expanding our operations and seeking an enthusiastic and analytical HR BSC Service Desk Jr Analyst to join our team and support HR service Desk for Americas. Reporting to the HR Support Team Lead, the HR Service desk Jr. Analyst will provide comprehensive assistance to Airgas associates. This role involves resolving or directing HR-related inquiries across various categories, including benefits, payroll, timekeeping, leave, HR applications, and personal data, utilizing Workday and ServiceNow through phone, email, and chat. A key focus for this position is consistently meeting service level objectives to ensure timely and high-quality support, which is essential for fulfilling internal customer expectations.Reporting to the HR Support Team Lead, the HR Service desk Jr. Analyst will provide comprehensive assistance to Airgas associates. This role involves resolving or directing HR-related inquiries across various categories, including benefits, payroll, timekeeping, leave, HR applications, and personal data, utilizing Workday and ServiceNow through phone, email, and chat. A key focus for this position is consistently meeting service level objectives to ensure timely and high-quality support, which is essential for fulfilling internal customer expectations.**Job responsibilities:*** **First-Point of Contact**: Act as the primary resource for employees by taking calls and directly answering questions, doubts, and general HR-related inquiries.* **Customer Service Excellence:** Deliver outstanding, empathetic support across phone, email, and chat to meet high service and resolution expectations.* **Case Documentation:** Accurately log and document all employee inquiries flowing into the HR Service Desk (HRSD) regardless of the channel (phone, email, or chat).* **Inquiry Routing:** Resolve foundational cases directly, and accurately direct or escalate more complex inquiries to the appropriate specialized HR teams following established policies.* **System Guidance**: Assist and educate employees on how to successfully initiate, navigate, and complete their self-service tasks within Workday.* **Clear Communication:** Ensure that answers, issue updates, and procedural changes are communicated clearly and effectively to all users.* **SLA Compliance**: Ensure all support services are delivered accurately and on time, strictly adhering to defined Service Level Agreements (SLAs).## \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_## ## Are you a MATCH?**Education** Bachelor degree in Human Resources management or equivalent Business school degree preferable.**Training or certification** Knowledge of Workday Solutions, Excel functions, Google G-Suite1 year of work experience in HR, call center, or customer service is a plus **Languages** English - Advanced proficiency Mandatory [C1] **HR Core Skills*** Support & Administration* Analytical and problem-solving* Adaptability to changing situations & priorities* Assertive, energetic, and a self-starter* Excellent verbal and written communication skills.* Proven problem solving ability and successful conflict resolution.* Excellent customer focus (internal & external) **Transversal Skills*** Cross-cultural communications* Digital fluency & system skills**Our Differences make our Performance**At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.