HR Services - Service Desk Jr Analyst

VitalAire Canada Inc.; Partido de Vicente López; Híbrido; ARS 30.406.000 - 48.650.000; Jornada completa

Descripción de la vacante

Air Liquide in Munro, Argentina is seeking a HR Service Desk Jr Analyst to support Airgas associates. You will be the first point of contact for HR inquiries across benefits, payroll, timekeeping, and data changes, using Workday and ServiceNow. You will help users navigate HR systems, document cases, and ensure service levels are met.

Formación

• Bachelor's degree in HR or equivalent; relevant coursework preferred.
• Approximately 1 year in HR, call center, or customer service.
• Proficient English (Advanced) required (C1).

Responsabilidades

• First-Point of Contact: handle calls and answer HR questions.
• Deliver empathetic support via phone, email, and chat.
• Log and document all inquiries in the HR Service Desk system.
• Route/escalate complex inquiries per policies.
• Guide employees on self-service in Workday.
• Communicate clearly about updates and changes.
• Meet SLAs and ensure timely, accurate responses.

Conocimientos

Workday

ServiceNow

Customer service

HR policies

Educación

Bachelor's degree in Human Resources or equivalent

1 year of HR/customer service experience

Herramientas

Workday

ServiceNow

Excel

Google Workspace

Descripción del empleo

## HR Services - Service Desk Jr AnalystApply: Argentina, Munro: Full time: Posted Today: End Date: October 31, 2026 (24 days left to apply): R10102452## How will you CONTRIBUTE and GROW?We are a dedicated multinational natural gas company committed to providing Natural Gas and Hydrogen worldwide. We are expanding our operations and seeking an enthusiastic and analytical HR BSC Service Desk Jr Analyst to join our team and support HR service Desk for Americas. Reporting to the HR Support Team Lead, the HR Service desk Jr. Analyst will provide comprehensive assistance to Airgas associates. This role involves resolving or directing HR-related inquiries across various categories, including benefits, payroll, timekeeping, leave, HR applications, and personal data, utilizing Workday and ServiceNow through phone, email, and chat. A key focus for this position is consistently meeting service level objectives to ensure timely and high-quality support, which is essential for fulfilling internal customer expectations.Reporting to the HR Support Team Lead, the HR Service desk Jr. Analyst will provide comprehensive assistance to Airgas associates. This role involves resolving or directing HR-related inquiries across various categories, including benefits, payroll, timekeeping, leave, HR applications, and personal data, utilizing Workday and ServiceNow through phone, email, and chat. A key focus for this position is consistently meeting service level objectives to ensure timely and high-quality support, which is essential for fulfilling internal customer expectations.**Job responsibilities:*** **First-Point of Contact**: Act as the primary resource for employees by taking calls and directly answering questions, doubts, and general HR-related inquiries.* **Customer Service Excellence:** Deliver outstanding, empathetic support across phone, email, and chat to meet high service and resolution expectations.* **Case Documentation:** Accurately log and document all employee inquiries flowing into the HR Service Desk (HRSD) regardless of the channel (phone, email, or chat).* **Inquiry Routing:** Resolve foundational cases directly, and accurately direct or escalate more complex inquiries to the appropriate specialized HR teams following established policies.* **System Guidance**: Assist and educate employees on how to successfully initiate, navigate, and complete their self-service tasks within Workday.* **Clear Communication:** Ensure that answers, issue updates, and procedural changes are communicated clearly and effectively to all users.* **SLA Compliance**: Ensure all support services are delivered accurately and on time, strictly adhering to defined Service Level Agreements (SLAs).## \\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_## ## Are you a MATCH?**Education** Bachelor degree in Human Resources management or equivalent Business school degree preferable.**Training or certification** Knowledge of Workday Solutions, Excel functions, Google G-Suite1 year of work experience in HR, call center, or customer service is a plus **Languages** English - Advanced proficiency Mandatory [C1] **HR Core Skills*** Support & Administration* Analytical and problem-solving* Adaptability to changing situations & priorities* Assertive, energetic, and a self-starter* Excellent verbal and written communication skills.* Proven problem solving ability and successful conflict resolution.* Excellent customer focus (internal & external) **Transversal Skills*** Cross-cultural communications* Digital fluency & system skills**Our Differences make our Performance**At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.### About UsA world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment.****Discover what your professional journey at Air Liquide could be** here**!****