Head of Digital Growth & Customer Operations

NextGen Ventures; Comisión de Fomento de Perú; Sur place; ARS 115 905 000 - 162 267 000; Plein temps

Résumé du poste

NextGen Ventures in Argentina is seeking a data-driven Operations professional to own the customer lifecycle and payments operations within a high-growth fintech environment. You will connect local market needs with cross-functional teams, validate new features, and support market launches.

You will monitor KPIs across acquisition, conversion, retention, LTV, CAC, and revenue, and provide data-driven recommendations.

Qualifications

• 3–5 years leading operations in high-growth digital businesses (fintech/SaaS/e-commerce).
• Experience optimizing the customer lifecycle, CRM, payments operations, and fraud prevention.
• Strong analytical skills with BI tools such as Tableau, Power BI, Looker, or QuickSight; SQL is a plus.

Responsabilités

• Develop an in-depth understanding of NextGen Ventures' customer lifecycle and identify improvement opportunities.
• Bridge local market needs with internal teams, validate new features, and support market launches.
• Monitor KPIs (acquisition, conversion, retention, LTV, CAC, revenue) and provide data-driven recommendations.
• Collaborate with Risk, Compliance, and Payments to reduce losses while maintaining customer experience.

Connaissances

Operations leadership

Data analysis

KPI tracking

Cross-functional collaboration

Fraud prevention

Outils

Tableau

Power BI

Looker

QuickSight

Description du poste

NextGen Ventures in Argentina is seeking a data-driven Operations professional to own the customer lifecycle and payments operations within a high-growth fintech environment. You will connect local market needs with cross-functional teams, validate new features, and support market launches.

You will monitor KPIs across acquisition, conversion, retention, LTV, CAC, and revenue, and provide data-driven recommendations.