Global Tech Support Specialist - SQL & Debugging

Mize; Buenos Aires; Presencial; ARS 68.074.000 - 113.456.000; Jornada completa

Descripción de la vacante

Mize is seeking a Customer Support Specialist to join our global tech-support team in Buenos Aires. You will work with our operations and R&D teams to troubleshoot, analyze logs, and deliver solutions that enhance our flag product and customer experience.

The role requires English proficiency, SQL experience, and the ability to manage multiple cases with SLAs, including weekend shifts. You should be a proactive problem-solver, detail-oriented, and comfortable writing technical notes for

Formación

• 2+ years of experience in customer support for a software/technical company.
• Experience with SQL.
• Proficiency in English (written and verbal).

Responsabilidades

• Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues escalated by other support levels.
• Maintain a low rate of non-bug escalations to the development team.
• Write technical notes and troubleshooting procedures to be used by the entire Support.
• Manage assigned cases to meet service level agreements, while continuously providing updates to the business.
• Ongoing support and working closely with the business teams throughout the company.

Conocimientos

Customer support

SQL

English (written and spoken)

Herramientas

Zendesk

Descripción del empleo

Mize is seeking a Customer Support Specialist to join our global tech-support team in Buenos Aires. You will work with our operations and R&D teams to troubleshoot, analyze logs, and deliver solutions that enhance our flag product and customer experience.

The role requires English proficiency, SQL experience, and the ability to manage multiple cases with SLAs, including weekend shifts. You should be a proactive problem-solver, detail-oriented, and comfortable writing technical notes for