Global IT Customer Solutions Analyst

Exxon Mobil; Buenos Aires; Presencial; ARS 1.200.000 - 1.800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive health coverage

3-week vacation plus 1 personal day

Online training tools

Gym discounts

Ergonomic program

Medical assistance in offices

Maternity facilities

Descripción de la vacante

ExxonMobil’s Global IT team in Buenos Aires seeks a Customer Solutions Analyst to deliver reliable, secure, and cost-effective technology solutions. You will provide Level 2 support for infrastructure, collaborate with local and global IT teams and vendors, and drive service improvements across multiple technology domains.

You will engage in project planning and execution, support business continuity and cyber security programs, and promote user adoption through training and effective

Formación

• Bachelor's degree in IT, CS, engineering, BIS or related field.
• 2+ years in IT infrastructure, customer-facing IT support, technology operations, or related roles.
• Experience supporting enterprise workplace technologies and end-user environments.
• Understanding of networking, server, storage, connectivity, and collaboration technologies.
• Experience coordinating technical projects and working with multiple stakeholders across business and IT organizations.
• Strong customer service orientation and relationship management skills.
• Experience working with vendors, service providers, and cross-functional teams.
• Strong problem-solving, communication, and organizational skills.
• Ability to balance operational support activities with project delivery responsibilities.
• Good English communication skills (written and spoken).

Responsabilidades

• Provide Level 2 support for infrastructure and workplace technologies, including network connectivity, servers, storage, AV systems, conference room technologies, and end-user services.
• Build and maintain strong relationships with business customers, local affiliates, joint ventures, and IT service providers.
• Support the planning, coordination, and execution of local and global IT projects, ensuring alignment with business priorities and enterprise standards.
• Drive technology adoption through user engagement, communication, and training activities.
• Act as a point of escalation for incidents and service issues, participating in problem management, change management, root cause analysis, and SWAT activities when required.
• Collaborate with managed service providers and vendors to improve service quality, operational efficiency, and customer experience.
• Manage procurement activities related to IT equipment, mobile devices, and site technology requirements.
• Support governance and compliance activities, including IT controls reviews, access management, and audit-related processes.
• Lead and support business continuity, disaster recovery, and CyberBCP testing activities to strengthen site resiliency.
• Promote cybersecurity awareness and serve as a local Cyber Champion, advocating for secure technology practices.
• Partner with regional and global technology teams to identify opportunities for process improvements and continuous service enhancement.
• Participate in leadership and stakeholder engagement forums to communicate project progress, gather feedback, and improve user experience.
• Maintain awareness of enterprise technology strategies and emerging solutions, helping connect business needs with available capabilities.

Conocimientos

Customer service orientation

Relationship management

Communication skills

Organizational skills

Problem-solving

Vendor management

English proficiency

Educación

Bachelor's degree in Information Technology, Computer Science, Engineering, Business Information Systems, or a related field

Descripción del empleo

ExxonMobil’s Global IT team in Buenos Aires seeks a Customer Solutions Analyst to deliver reliable, secure, and cost-effective technology solutions. You will provide Level 2 support for infrastructure, collaborate with local and global IT teams and vendors, and drive service improvements across multiple technology domains.

You will engage in project planning and execution, support business continuity and cyber security programs, and promote user adoption through training and effective