Global Payments Support Specialist (Equity, Flexible Schedule)

Aghanim, Inc.; San Antonio de Litín; Sur place; ARS 68 215 000 - 113 691 000; Plein temps

Avantages offerts par ce poste

Equity

Résumé du poste

Aghanim, Inc. is seeking a Customer Support Specialist to help players navigate a global payments platform for mobile games. You will resolve complex payment and account issues, maintain high-quality user communication, and ensure the reliability of critical customer workflows.

You will investigate issues beyond automated support, validate payment status, and coordinate with Product, Engineering, and Payments teams to drive timely resolution and improve the user experience.

Qualifications

• Experience in customer support, technical support, user operations, or a similar customer-facing role.
• Excellent written and spoken English with clear, professional communication skills.
• Strong analytical and problem-solving skills with attention to detail and process discipline.
• Ability to explain technical or operational issues in a simple, user-friendly way.
• Ability to work in a shift-based or flexible schedule.

Responsabilités

• Provide timely and professional support to players regarding payments, accounts, and platform usage.
• Investigate complex payment and account issues beyond automated support.
• Validate payment status, identify root causes, and coordinate resolution with internal teams.
• Distinguish between payment issues, product defects, and game-related inquiries.
• Manage incoming requests and ensure SLA compliance.
• Maintain clear and consistent communication throughout the lifecycle of each case.
• Prioritize and elevate issues with the appropriate context and supporting information.
• Identify recurring issues and report trends affecting product, payments, or user experience.
• Collaborate with Product, Engineering, and Payments teams to improve support processes and reduce recurring issues.
• Contribute to scaling support operations through process improvements and automation.

Connaissances

Customer support

Technical support

English proficiency

Analytical skills

Problem solving

Attention to detail

Clear communication

Outils

Zendesk

Intercom

Description du poste

Aghanim, Inc. is seeking a Customer Support Specialist to help players navigate a global payments platform for mobile games. You will resolve complex payment and account issues, maintain high-quality user communication, and ensure the reliability of critical customer workflows.

You will investigate issues beyond automated support, validate payment status, and coordinate with Product, Engineering, and Payments teams to drive timely resolution and improve the user experience.