Remote Fintech Support Specialist: High-Value Payments

Hire Hangar, Inc.; Argentina; Remote; ARS 75,794,000 - 106,112,000; Full time

Job summary

Hire Hangar, Inc. is seeking a detail-oriented Customer Support Representative with a strong financial background to support a fast-growing U.S.-based fintech company.

You will handle account, payment, and transaction inquiries, including seven-figure sums, ensuring accurate and timely resolutions. Responsibilities include responding to inquiries via email, chat, and tickets, investigating payments and refunds, and collaborating with finance, risk, and product teams to improve processes.

Qualifications

• Experience in financial services, fintech, or payments.
• Ability to handle high-value money movements with accuracy.
• Excellent written and verbal English communication.
• Proficient with ticketing systems and CRMs.

Responsibilities

• Respond to inquiries via email, chat, and tickets with timely, professional resolutions.
• Investigate payments, cashback, gifts, refunds, and balances.
• Monitor high-value transactions with accuracy and compliance.
• Escalate suspicious activity to relevant teams.
• Document interactions and resolutions in the support system.
• Collaborate with finance, risk, and product teams on complex cases.

Skills

Customer support

Financial background

Attention to detail

English communication

Tools

Zendesk

Intercom

Freshdesk

Job description

Hire Hangar, Inc. is seeking a detail-oriented Customer Support Representative with a strong financial background to support a fast-growing U.S.-based fintech company.

You will handle account, payment, and transaction inquiries, including seven-figure sums, ensuring accurate and timely resolutions. Responsibilities include responding to inquiries via email, chat, and tickets, investigating payments and refunds, and collaborating with finance, risk, and product teams to improve processes.