Remote CX Specialist: Player Support & Insights

Bring It On

Argentina

Remote

ARS 900,000 - 1,300,000

Full time

5 days ago

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Benefits offered by this job

Stock options

Home office budget

No physical office

Job summary

Bring It On is seeking a remote customer support specialist to help players enjoy our skill games and earn rewards. You will respond to inquiries via iMessage, Messenger, Intercom and email, resolve issues, and relay feedback to the product team.

You'll build deep knowledge of game features, onboard new players, monitor patterns with analytics, and collaborate on promotions to enhance player experiences. Fluency in English and iGaming experience are essential.

Qualifications

Minimum 4 years in customer support, ideally in iGaming.
Experience with KYC and working with payments processors.
Exceptional verbal and written communication skills in English.
Proficiency with CRM tools and documenting interactions.

Responsibilities

Provide daily support to players via iMessage, Facebook Messenger, Intercom and emails.
Develop understanding of game features, events, and player activities for knowledgeable responses.
Troubleshoot player issues and coordinate with internal teams to resolve problems.
Maintain detailed documentation of player interactions in CRM.
Act as the voice of players, feeding feedback to relevant departments for product improvement.
Assist onboarding of new players and guide them through the game features.
Identify playing patterns using analytics to guide interaction strategies.
Collaborate with teams to provide promotions and inform players about updates.
Develop guidelines for future support team members.