Customer Experience Specialist

Bring It On; Argentina; Remote; ARS 900,000 - 1,300,000; Full time

Benefits offered by this job

Stock options

Home office budget

No physical office

Job summary

Bring It On is seeking a remote customer support specialist to help players enjoy our skill games and earn rewards. You will respond to inquiries via iMessage, Messenger, Intercom and email, resolve issues, and relay feedback to the product team.

You'll build deep knowledge of game features, onboard new players, monitor patterns with analytics, and collaborate on promotions to enhance player experiences. Fluency in English and iGaming experience are essential.

Qualifications

• Minimum 4 years in customer support, ideally in iGaming.
• Experience with KYC and working with payments processors.
• Exceptional verbal and written communication skills in English.
• Proficiency with CRM tools and documenting interactions.

Responsibilities

• Provide daily support to players via iMessage, Facebook Messenger, Intercom and emails.
• Develop understanding of game features, events, and player activities for knowledgeable responses.
• Troubleshoot player issues and coordinate with internal teams to resolve problems.
• Maintain detailed documentation of player interactions in CRM.
• Act as the voice of players, feeding feedback to relevant departments for product improvement.
• Assist onboarding of new players and guide them through the game features.
• Identify playing patterns using analytics to guide interaction strategies.
• Collaborate with teams to provide promotions and inform players about updates.
• Develop guidelines for future support team members.

Skills

Customer support

iGaming experience

CRM proficiency

English communication

Remote work experience

Tools

Intercom

CRM systems

Payments processors

Job description

Bring It On is creating the next generation of skill games.

We deliver games that people enjoy for many years while earning money by playing excellently! Skill is the most exciting category in the games industry that enjoys rapid growth and immense opportunities.

In our culture, everyone has maximum impact, which means you will get the autonomy you deserve and the trust you yearn for. You will join a world-class team of support specialists to communicate with players, catering to their needs, charming them with your communications and communicating matters to the rest of the team.

Team members come with vast experience and will be among the most positive, professional, engaged, and fun people you’ve worked with. They will expect to find the same in you.

Are you ready to create awesomeness?

Responsibilities

• Provide daily support to our players via iMessage, Facebook Messenger, Intercom and emails.
• Develop an in-depth understanding of our game features, events, and player activities to deliver knowledgeable responses.
• Troubleshoot player issues and work closely with internal teams to resolve game-related problems.
• Maintain detailed documentation of player interactions and issues using our CRM.
• Act as the voice of our players, collecting their feedback and communicating it to relevant departments for continuous product improvement.
• Assist with onboarding new players, helping them learn the game and ensuring they understand our features.
• Identify playing patterns and player behavior through analytical tools, using insights to guide player interaction strategies.
• Collaborate with other teams to provide promotional offers and inform players about new game features and events.
• Develop guidelines and procedures for future support team members

Requirements

• Minimum 4 years of experience in a customer support role, ideally in iGaming. Alternatively, similar experience in Quality Assurance in iGaming.
• Past experience in KYC, and working with payments processors.
• Exceptional verbal and written communication skills in English.
• Proficiency with CRM tools and experience documenting interactions.
• Strong empathy, with an ability to listen attentively and provide tailored solutions.
• Excellent time management skills and the ability to work flexible hours.
• Experience working in remote settings and self-driven to work independently.

Advantages

• Proficiency in additional languages (e.g., Spanish, Chinese) is a plus.
• Experience with analytics or proficiency in Excel is preferred.
• Attractive salary that meets your expectations
• Stock options - when the company succeeds, you become rich
• Home office budget - craft a top-notch environment to create wonders from
• No physical office - work from anywhere you want to
• Enjoy a culture focused on results and creating amazing player experiences

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.