Global Order Management & Fulfillment Leader

yohrs.co.uk; Argentina; On-site; ARS 137,543,000 - 198,673,000; Full time

Job summary

yohrs.co.uk is partnering with a global infrastructure and cleantech leader to hire an experienced Manager, Order Management & Fulfillment who will own end-to-end order management and fulfillment operations, ensuring accurate processing and exceptional customer experience at every stage.

You will bridge Sales, Customer Success, Supply Chain, Procurement, Finance, Deployment and Support to drive visibility, accountability and continuous improvement across the order lifecycle.

Qualifications

• 5+ years' experience in Order Management, Fulfillment, Customer Operations, or related operational environment.
• 2+ years of people leadership experience.
• Strong experience with Salesforce, NetSuite, or similar CRM and ERP platforms.
• Proven success in improving operational processes and driving continuous improvement initiatives.
• Excellent analytical, problem-solving, and stakeholder management skills.
• Strong communication skills with the ability to influence cross-functional teams.

Responsibilities

• Lead the end-to-end order management process from contract execution through successful delivery
• Manage and develop a team responsible for order administration and fulfillment support
• Ensure order accuracy, compliance, documentation, and governance across Salesforce, NetSuite, and related systems
• Partner with Supply Chain, Procurement, Warehousing, and Logistics teams to coordinate timely fulfillment
• Monitor order backlogs, inventory dependencies, shipment performance, and customer commitments
• Drive resolution of order exceptions, delivery issues, and fulfillment challenges
• Build scalable processes, KPIs, dashboards, and reporting to support business growth
• Champion operational excellence through process improvement, automation, and data integrity initiatives
• Provide leadership with actionable insights and visibility into operational performance

Tools

Salesforce

NetSuite

Job description

yohrs.co.uk is partnering with a global infrastructure and cleantech leader to hire an experienced Manager, Order Management & Fulfillment who will own end-to-end order management and fulfillment operations, ensuring accurate processing and exceptional customer experience at every stage.

You will bridge Sales, Customer Success, Supply Chain, Procurement, Finance, Deployment and Support to drive visibility, accountability and continuous improvement across the order lifecycle.