Futures & Options Client Service & Operations Analyst

Next Frontier Capital; Buenos Aires; Presencial; ARS 91.725.000 - 137.587.000; Jornada completa

Descripción de la vacante

J.P. Morgan in Argentina seeks a Client Service Delivery Analyst to support service center operations, handling client inquiries, processing transactions, and resolving issues to strengthen client relationships.

You will work with internal stakeholders to mitigate risks, apply changing procedures, and explore automation opportunities while focusing on fraud prevention and operational excellence.

Formación

• Knowledge or equivalent expertise in customer service operations, with a focus on transaction processing and troubleshooting.
• Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes.
• Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency.

Responsabilidades

• Process client transactions accurately and efficiently, leveraging your developing knowledge of our products and services.
• Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and your developing skills in digital literacy and process automation.
• Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others and mitigate stakeholder impact.

Conocimientos

Customer service operations

Client inquiries handling

Transaction processing

Stakeholder collaboration

Problem solving

Herramientas

AI/ML technologies

Automation tools

Data literacy

Descripción del empleo

J.P. Morgan in Argentina seeks a Client Service Delivery Analyst to support service center operations, handling client inquiries, processing transactions, and resolving issues to strengthen client relationships.

You will work with internal stakeholders to mitigate risks, apply changing procedures, and explore automation opportunities while focusing on fraud prevention and operational excellence.