Futures & Options Client Service & Operations Analyst

JPMorganChase; Buenos Aires; Presencial; ARS 600.000 - 900.000; Jornada completa

Descripción de la vacante

J.P. Morgan in Buenos Aires is seeking a Client Service Delivery Analyst to support the service center, handle client inquiries, process transactions, and troubleshoot issues while promoting excellent service and efficiency.

You will collaborate with internal teams, apply growing skills in digital literacy and process automation, and contribute to reducing risk through awareness of fraud prevention strategies.

Formación

• Knowledge or equivalent expertise in customer service operations, with a focus on transaction processing and troubleshooting.
• Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes.
• Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency.

Responsabilidades

• Process client transactions accurately and efficiently, leveraging your developing knowledge of our products and services.
• Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and your developing skills in digital literacy and process automation.
• Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others and mitigate stakeholder impact.

Conocimientos

Customer service ops

Stakeholder relationships

Problem solving

Herramientas

AI/ML

Automation tools

Data literacy

Cybersecurity basics

Descripción del empleo

J.P. Morgan in Buenos Aires is seeking a Client Service Delivery Analyst to support the service center, handle client inquiries, process transactions, and troubleshoot issues while promoting excellent service and efficiency.

You will collaborate with internal teams, apply growing skills in digital literacy and process automation, and contribute to reducing risk through awareness of fraud prevention strategies.