Front Office Supervisor: Lead Exceptional Guest Experiences

Hilton; Comisión de Fomento de Perú; Híbrido; ARS 57.911.000 - 91.438.000; Jornada completa

Descripción de la vacante

Hilton in Argentina is seeking a motivated Reception Supervisor to oversee daily front desk operations and ensure memorable guest experiences from check-in to check-out.

You will lead the front office team, optimize lobby flow, train staff, and handle guest inquiries with warmth, integrity, and a commitment to exceptional service.

This role offers a collaborative culture, opportunities for growth, and exposure to a global hospitality brand renowned for award-winning workplaces.

Responsabilidades

• Lead front office team: Supervise team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency

Descripción del empleo

Hilton in Argentina is seeking a motivated Reception Supervisor to oversee daily front desk operations and ensure memorable guest experiences from check-in to check-out.

You will lead the front office team, optimize lobby flow, train staff, and handle guest inquiries with warmth, integrity, and a commitment to exceptional service.

This role offers a collaborative culture, opportunities for growth, and exposure to a global hospitality brand renowned for award-winning workplaces.