Field Service Team Lead

Cummins Inc.; San Juan; Presencial; ARS 45.273.000 - 83.001.000; Jornada completa

Descripción de la vacante

Cummins Inc. in Argentina seeks a Service Supervisor to lead technicians who install, service, and repair equipment. You will coordinate schedules, communicate repair plans, and monitor quality and safety on each job.

You will coach technicians, conduct performance reviews, and support the team with first-level technical escalation, quotes, and continuous improvement initiatives to enhance customer satisfaction.

Formación

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.

Responsabilidades

• Supervises Service Technicians and/or Service Team Leaders; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quotes; monitors Technician productivity and repair quality.
• Provides coaching and feedback to individual Service Technicians and/or Service Team Leaders; provides performance reviews and opportunities for professional growth.
• Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.
• Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations Develop and/or reviews quotes for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes.
• Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
• Monitors the status of open repairs with technicians; addresses issues that impact completion of the repair plan in the time quoted to customers.
• Monitors goals and targets for the branch; measures, reviews, and maintains superior customer satisfaction levels.
• Resolves customer concerns related to Cummins or distributor warranties; develops strong relationships with key customers through frequent and professional communication.

Conocimientos

Financial acumen

Communicates effectively

Customer focus

Directs work

Ensures accountability

Manages conflict

Diagnostics application

Electronic tool application

Service documentation

Technical escalation

Warranty process

Values differences

Educación

College/University degree

Herramientas

Electronic Service Tools

Service management system

Descripción del empleo

Cummins Inc. in Argentina seeks a Service Supervisor to lead technicians who install, service, and repair equipment. You will coordinate schedules, communicate repair plans, and monitor quality and safety on each job.

You will coach technicians, conduct performance reviews, and support the team with first-level technical escalation, quotes, and continuous improvement initiatives to enhance customer satisfaction.