Service Supervisor

Cummins Talent Acquisition; San Juan; Presencial; ARS 1.339.000 - 2.009.000; Jornada completa

Descripción de la vacante

Cummins Talent Acquisition seeks a supervisor to oversee employees who install, service, and repair equipment and machinery at our San Juan branch. The role ensures efficient operation and adherence to safety and quality standards.

The position coordinates technician work schedules, communicates repair plans aligned with customer quotes, and monitors productivity and repair quality. You will coach technicians, conduct performance reviews, and support professional growth.

Responsabilidades

• Supervises Service Technicians and/or Service Team Leaders
• coordinates and schedules Technician work schedules
• communicates repair plans to Technicians aligned with customer quotes
• monitors Technician productivity and repair quality
• Provides coaching and feedback to individual Service Technicians and/or Service Team Leaders
• provides performance reviews and opportunities for professional growth
• Provides first level of support to Service Technicians requiring assistance
• escalates technical support needs for resolution when needed
• Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations Develop and/or reviews quotes for accuracy prior to communication to customers
• provides updates on repair status and any plan or schedule changes
• Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals
• Monitors the status of open repairs with technicians
• addresses issues that impact completion of the repair plan in the time quoted to customers
• Monitors goals and targets for the branch
• measures, reviews, and maintains superior customer satisfaction levels.
• Resolves customer concerns related to Cummins or distributor warranties
• develops strong relationships with key customers through frequent and professional communication.

Descripción del empleo

Job Summary:

Supervises employees who install, service, and repair equipment and machinery.

Key Responsibilities:

• Supervises Service Technicians and/or Service Team Leaders
• coordinates and schedules Technician work schedules
• communicates repair plans to Technicians aligned with customer quotes
• monitors Technician productivity and repair quality.
• Provides coaching and feedback to individual Service Technicians and/or Service Team Leaders
• provides performance reviews and opportunities for professional growth.
• Provides first level of support to Service Technicians requiring assistance
• escalates technical support needs for resolution when needed.
• Manages service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations Develop and/or reviews quotes for accuracy prior to communication to customers
• provides updates on repair status and any plan or schedule changes.
• Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
• Monitors the status of open repairs with technicians
• addresses issues that impact completion of the repair plan in the time quoted to customers.
• Monitors goals and targets for the branch
• measures, reviews, and maintains superior customer satisfaction levels.
• Resolves customer concerns related to Cummins or distributor warranties
• develops strong relationships with key customers through frequent and professional communication.