ERP Implementation & Adoption Lead (Remote, USD Pay)

Hire Overseas; Buenos Aires; A distancia; ARS 135.820.000 - 196.185.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Holidays observance

100% remote setup

USD payments

Descripción de la vacante

Hire Overseas is seeking an ERP Implementation and Support Specialist to become the internal go-to expert for our proprietary ERP. You will own end-to-end ERP knowledge, train teams across departments, and provide ongoing support to ensure adoption and correct usage across the organization.

This hands-on role requires ownership, quick learning of a custom system, and the ability to train non-technical users while maintaining thorough documentation.

Formación

• Proven experience with at least one recognized ERP platform such as NetSuite, Microsoft Dynamics 365, Acumatica, Epicor Prophet 21, Sage, Odoo, Infor, or SAP.
• Strong ability to learn new systems quickly and become a deep subject matter expert without formal hand-holding.
• Experience training or supporting non-technical end users in ERP or similar enterprise software environments.
• Strong written and verbal English communication skills with the ability to explain complex system workflows in plain language.
• Highly organized with strong documentation habits and attention to detail.
• Patient, clear communicator who can support users of varying technical ability without frustration.
• Self-directed and reliable with the ability to own a support function independently.

Responsabilidades

• ERP Onboarding and Training: Learn the company's proprietary ERP system thoroughly and become the internal subject matter expert.
• Develop and deliver training materials, guides, and walkthroughs for team members across departments.
• Onboard new users and ensure they are comfortable and confident operating in the system.
• Identify knowledge gaps and proactively address them before they become workflow problems.
• Ongoing Support and Troubleshooting: Serve as the first point of contact for ERP-related questions, issues, and troubleshooting requests.
• Diagnose and resolve user issues quickly and accurately.
• Escalate complex technical issues to the appropriate internal or external team with full context.
• Maintain a support log and track recurring issues to identify patterns and systemic gaps.
• System Documentation and Process Management: Create and maintain comprehensive documentation including SOPs, user guides, and process maps for all ERP workflows.
• Keep documentation current as the system evolves and new features are added.
• Ensure team members always have access to accurate, up-to-date reference materials.
• System Adoption and Continuous Improvement: Monitor system usage and adoption across the organization and flag areas of underutilization or confusion.
• Gather feedback from users and surface improvement opportunities to leadership and the development team.
• Support testing and rollout of system updates, new modules, and workflow changes.

Conocimientos

ERP expertise

Technical training

Documentation

English communication

Self-directed

Ownership mindset

Herramientas

NetSuite

Microsoft Dynamics 365

SAP

Odoo

Descripción del empleo

Hire Overseas is seeking an ERP Implementation and Support Specialist to become the internal go-to expert for our proprietary ERP. You will own end-to-end ERP knowledge, train teams across departments, and provide ongoing support to ensure adoption and correct usage across the organization.

This hands-on role requires ownership, quick learning of a custom system, and the ability to train non-technical users while maintaining thorough documentation.