Enterprise Technical Support Engineer II - Hybrid Role

Gofundme; Buenos Aires; Presencial; ARS 105.913.000 - 151.304.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Healthcare benefits

Hybrid/Remote flexibility

Parental leave

Descripción de la vacante

GoFundMe is seeking a Technical Support Engineer II to assist our Care team with technically complex inquiries and to drive resolution for escalated issues. You’ll partner with product and engineering to improve the customer experience and platform capabilities for nonprofit clients across the globe.

You will own customer journeys, write precise Jira tickets, and communicate clearly with both technical and non-technical stakeholders, while thriving in a fast-paced environment.

Formación

• 2+ years of experience in technical support engineering.
• Familiarity with Postman, Jira, observability platforms, APIs, SQL, Github, and Chat AI LLMs.
• Enterprise customer service experience.
• Excellent oral and written communication skills.

Responsabilidades

• Own and manage customer experiences related to product issues and defects.
• Escalate and triage issues with care and clear communication.
• Create and maintain internal documentation and Jira tickets with precise details.

Conocimientos

Technical support

Postman

Jira

Observability tools

APIs

SQL

GitHub

Chat AI LLMs

Enterprise support

Herramientas

Postman

Jira

Observability platforms

Descripción del empleo

GoFundMe is seeking a Technical Support Engineer II to assist our Care team with technically complex inquiries and to drive resolution for escalated issues. You’ll partner with product and engineering to improve the customer experience and platform capabilities for nonprofit clients across the globe.

You will own customer journeys, write precise Jira tickets, and communicate clearly with both technical and non-technical stakeholders, while thriving in a fast-paced environment.