Technical Support Engineer II – Enterprise Care

GoFundMe; Buenos Aires; Presencial; ARS 1.800.000 - 2.400.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare benefits

Flexible time-off policies

Hybrid work options

Parental leave support

Descripción de la vacante

GoFundMe is seeking a Technical Support Engineer II to bridge customers with care, product, and technology teams. You’ll own the customer experience related to defects, document technical details for engineers, and help drive timely resolutions across the platform.

You will work closely with enterprise clients, demonstrate strong communication, and coach peers while contributing to process improvements and internal knowledge sharing.

Formación

• 2+ years of experience in technical support engineering.
• Enterprise customer service experience.
• Excellent oral and written communication skills.
• Ability to listen, educate, and empower others.
• Process-oriented approach to tasks with ability to be resourceful when a process doesn’t exist or the answer is unknown.
• Demonstrated ability to own and drive performance metrics.
• Adaptability and empathy to deliver top-notch experiences to Enterprise clients.
• Passion for driving community engagement and contribute ideas.

Responsabilidades

• Own and triage customer experiences related to defects and unexpected behavior.
• Collaborate with cross-functional partners; attend Scrum meetings and support account management calls.
• Create and maintain internal docs on product subject matter and processes.
• Write accurate Jira tickets with detailed reproduction steps and impact.
• Drive case resolution by collaborating with product and engineering teams.
• Coach junior engineers and maintain queue health across the team.
• Identify trends, investigate anomalies, and present actionable solutions.

Conocimientos

Postman

Jira

Observability platforms

APIs

SQL

GitHub

Chat AI LLMs

Enterprise customer service experience

Excellent communication

Ability to educate and empower others

Herramientas

Postman

Jira

GitHub

Descripción del empleo

GoFundMe is seeking a Technical Support Engineer II to bridge customers with care, product, and technology teams. You’ll own the customer experience related to defects, document technical details for engineers, and help drive timely resolutions across the platform.

You will work closely with enterprise clients, demonstrate strong communication, and coach peers while contributing to process improvements and internal knowledge sharing.