eCommerce CSM: Adoption & Retention Expert

Sovos Latinoamérica; San Miguel de Tucumán; On-site; ARS 92,678,000 - 154,464,000; Full time

Job summary

Sovos Latinoamérica is seeking a Customer Success Manager for eCommerce to drive product adoption, enhance customer outcomes, and safeguard gross revenue retention across a diverse client portfolio.

You will partner with customers to maximize use of Sovos solutions, monitor health signals, and escalate risks as needed, collaborating with Support, Renewals, Sales, and Professional Services to ensure renewal readiness.

Qualifications

• 2–4+ years of experience in Customer Success, Account Management, or a related role.
• Strong organizational and communication skills.
• Ability to manage a high‑volume customer book effectively.
• Comfort following structured processes and playbooks.
• Experience using CRM and CS platforms preferred.

Responsibilities

• Manages a portfolio aligned to the core segments.
• Monitor customer health, engagement, and usage signals; identify and manage risk.
• Drive adoption of core product capabilities using defined best practices and support success plans.
• Maintain consistent customer engagement aligned to defined cadence and support renewal readiness.
• Capture customer feedback and surface themes to internal teams; collaborate with Support, Renewals, Sales, and Professional Services to resolve issues.
• Maintain strong CRM and Gainsight hygiene, ensuring documentation and prioritization.

Skills

Customer Success

Account Management

Communication

Organization

CRM experience

Risk management

Tools

Gainsight

CRM platforms

Job description

Sovos Latinoamérica is seeking a Customer Success Manager for eCommerce to drive product adoption, enhance customer outcomes, and safeguard gross revenue retention across a diverse client portfolio.

You will partner with customers to maximize use of Sovos solutions, monitor health signals, and escalate risks as needed, collaborating with Support, Renewals, Sales, and Professional Services to ensure renewal readiness.