Compliance Services Team Lead - Customer Experience Champion

Sovos Latinoamérica; Argentina; Remote; ARS 1,200,000 - 1,800,000; Full time

Job summary

Sovos Latinoamérica is seeking a Compliance Services Supervisor to lead a team of representatives and associates, ensuring timely, compliant client services. You will drive performance, coach staff, and implement efficiency improvements while maintaining a high standard of customer experience.

The role emphasizes supervision, collaboration across teams, and adherence to regulatory deadlines, with day-to-day guidance and support to team members in a fast-paced setting.

Qualifications

• Bachelor’s degree or equivalent work related experience.
• 3+ years of client service related work experience.
• Excellent time management, decision making, and organizational skills.
• Ability to lead and empower teams to achieve goals.
• Excellent interpersonal and professional communication skills.
• Ability to work as a team member and cross-functionally.
• Detail oriented and able to work independently in a fast-paced environment.

Responsibilities

• Interact effectively with teammates, colleagues and customers.
• Lead a team of Compliance Services Associates and Representatives.
• Hold team accountable for high service levels and collaboration.
• Interview, hire, train, coach, and appraise performance.
• Implement process improvements across the team.
• Monitor client activities to ensure timely completion of tasks.
• Provide assistance to team members in resolving client issues.
• Lead team to achieve department goals.

Skills

Team leadership

Customer service

Time management

Decision making

Communication skills

Cross-functional work

Education

Bachelor's degree

Job description

Sovos Latinoamérica is seeking a Compliance Services Supervisor to lead a team of representatives and associates, ensuring timely, compliant client services. You will drive performance, coach staff, and implement efficiency improvements while maintaining a high standard of customer experience.

The role emphasizes supervision, collaboration across teams, and adherence to regulatory deadlines, with day-to-day guidance and support to team members in a fast-paced setting.