Hybrid Remote Strategic Customer Success Manager

School Result; Buenos Aires; Hybrid; ARS 92.241.000 - 138.361.000; Vollzeit

Zusammenfassung

Mastercard is seeking a Regional Customer Success Manager to drive engagement, retention, and expansion across strategic accounts in the region. You will lead customer health initiatives, coordinate across Sales, Product, and Support, and craft value-driven strategies to maximize product adoption and revenue growth.

The role requires strong English and Spanish communication, experience in IT services, and a proven track record in customer success or account management.

Qualifikationen

• Experience in customer success or account management within technology/IT services.
• Ability to translate customer needs into value-driven solutions.
• Strong communication and negotiation skills.

Aufgaben

• Develop and grow strategic customer relationships to ensure renewals and upsell opportunities.
• Coordinate with cross-functional teams to deliver on customer needs and onboard new clients.
• Monitor KPIs and customer health metrics to drive retention and expansion.
• Produce tailored customer success plans and playbooks for high-value accounts.

Kenntnisse

English

Spanish

Sales experience in IT services

Customer success

Executive relationship management

Ausbildung

Bachelor's degree

Master's degree

Tools

Microsoft Office (Word, Excel)

Jobbeschreibung

Mastercard is seeking a Regional Customer Success Manager to drive engagement, retention, and expansion across strategic accounts in the region. You will lead customer health initiatives, coordinate across Sales, Product, and Support, and craft value-driven strategies to maximize product adoption and revenue growth.

The role requires strong English and Spanish communication, experience in IT services, and a proven track record in customer success or account management.