Customer Success Manager

Ground Game LLC; Comisión de Fomento de Perú; On-site; ARS 1,200,000 - 2,400,000; Full time

Job summary

Ground Game LLC is seeking a proactive Customer Success Manager to lead onboarding, activation, and ongoing value realization for assigned customer accounts. You will own the lifecycle from onboarding to renewals, driving product adoption and expansion opportunities while maintaining strong relationships.

The ideal candidate will be organized, results-driven, and adept at cross-functional collaboration to ensure customer satisfaction and sustainable revenue growth.

Responsibilities

• Serve as the primary point of contact and strategic partner for assigned customer accounts
• Manage the full customer lifecycle, including onboarding, activation, adoption, renewals, and account expansion
• Build strong long-term relationships that drive customer satisfaction and loyalty
• Conduct regular business reviews with customers to ensure success and identify growth opportunities
• Identify upsell and cross-sell opportunities within existing accounts
• Achieve monthly and annual KPIs, retention goals, and revenue targets
• Collaborate cross-functionally with internal teams to deliver an exceptional customer experience
• Convert quotes into sales orders and assist with subscription renewals
• Process customer payments, including credit card transactions
• Create and manage renewal quotes within Salesforce
• Coordinate customer onboarding and implementation activities with internal teams
• Maintain accurate and up-to-date records in Salesforce, including customer activities,contacts, opportunity stages, and forecasts

Job description

We are seeking a proactive, customer-focused, and results-driven Customer Success Manager

(CSM) to manage and grow relationships with assigned customer accounts. This role will

oversee the full customer lifecycle, including onboarding, SaaS activation, product adoption,

renewals, and expansion opportunities.

The ideal candidate is relationship-oriented, highly organized, and experienced in managing customer portfolios while driving customer retention and revenue growth.

Key Responsibilities

• Serve as the primary point of contact and strategic partner for assigned customer accounts
• Manage the full customer lifecycle, including onboarding, activation, adoption, renewals, and account expansion
• Build strong long-term relationships that drive customer satisfaction and loyalty
• Conduct regular business reviews with customers to ensure success and identify growth opportunities
• Identify upsell and cross-sell opportunities within existing accounts
• Achieve monthly and annual KPIs, retention goals, and revenue targets
• Collaborate cross-functionally with internal teams to deliver an exceptional customer experience
• Convert quotes into sales orders and assist with subscription renewals
• Process customer payments, including credit card transactions
• Create and manage renewal quotes within Salesforce
• Coordinate customer onboarding and implementation activities with internal teams
• Maintain accurate and up-to-date records in Salesforce, including customer activities,contacts, opportunity stages, and forecasts