Datacenter Project Manager - Client-Facing, Hands-On

Wct Serviços De Pesquisa Clínica Ltda. (Brazil); Municipio de Rincón de los Sauces; Remote; ARS 136,310,000 - 196,892,000; Full time

Job summary

Wct Serviços De Pesquisa Clínica Ltda. (Brazil) seeks a Technical Project Manager - Data Center (Remote) to own client engagements and manage end-to-end data center projects.

You will lead onboarding, translate requirements into work orders, and drive delivery across planning, procurement, deployment, and closure. The role requires hands-on hardware experience, strong ITSM tooling skills, and the ability to manage budgets while coordinating cross-functional teams.

Qualifications

• 3+ years in datacenter operations or technical infrastructure.
• Direct client-facing experience in a technical role.
• Hands-on familiarity with server hardware and cabling.
• Proficiency with ITSM or project tooling: Jira, ServiceNow, Zendesk.
• Experience owning project budgets, SOWs, or vendor PO.

Responsibilities

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle.
• Lead client onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and tickets.
• Manage SLA commitments and report delivery status.
• Build long-term relationships to reduce churn and drive expansion.
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM.
• Create, assign, prioritize, close tickets with clear documentation at every stage.
• Track multi-workstream projects across planning, procurement, deployment, and sign-off.
• Identify blockers early and coordinate cross-functional resolution.
• Maintain a live project dashboard for clients and stakeholders.
• Oversee on-site and remote hands work: rack, cabling, power, cooling.
• Review and validate work orders for technical accuracy.
• Coordinate with vendors on procurement, lead times, and RMAs.
• Ensure adherence to datacenter safety and change management.
• Provide technical guidance to junior technicians on-site.
• Track budgets, flag overruns, and submit change orders.
• Review vendor invoices and validate against approved work orders.
• Assist in preparing quotes and SOWs for new client engagements.
• Maintain procurement records and contract compliance.

Skills

Team management

Client-facing communication

Stakeholder management

Budget oversight

Tools

Jira

ServiceNow

Zendesk

Job description

Wct Serviços De Pesquisa Clínica Ltda. (Brazil) seeks a Technical Project Manager - Data Center (Remote) to own client engagements and manage end-to-end data center projects.

You will lead onboarding, translate requirements into work orders, and drive delivery across planning, procurement, deployment, and closure. The role requires hands-on hardware experience, strong ITSM tooling skills, and the ability to manage budgets while coordinating cross-functional teams.