Remote Datacenter Hands-On Project Manager

Wct Serviços De Pesquisa Clínica Ltda. (Brazil); Santa Fe Capital; Remote; ARS 136,310,000 - 196,892,000; Full time

Job summary

Wct Serviços De Pesquisa Clínica Ltda. (Brazil) seeks a Technical Project Manager to own client engagements in a remote datacenter environment. You will supervise hardware deployments, coordinating with vendors and on-site teams to ensure smooth delivery.

You will manage multi-workstream projects, track tickets in ITSM tools, and maintain live dashboards for clients and internal stakeholders, while guiding junior technicians and enforcing change controls.

Qualifications

• 3+ years of experience in datacenter operations, technical infrastructure, or a closely related field.
• Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
• Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
• Experience owning project budgets, SOWs, or vendor purchase orders
• Proven ability to manage and develop a small technical team
• Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time

Responsibilities

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
• Lead client onboarding, scoping calls, and technical review meetings
• Translate client requirements into actionable work orders and internal tickets
• Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
• Build long‑term relationships that reduce churn and increase account expansion
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
• Create, assign, prioritize, and close tickets with clear documentation at every stage
• Track multi-workstream projects across planning, procurement, deployment, and sign-off
• Identify blockers early and coordinate cross-functional resolution without escalating everything upward
• Maintain a live project dashboard that clients and internal stakeholders can rely on
• Oversee on‑site and remote-hands work: server rack/stack, hardware break‑fix, cabling, power, and cooling
• Review and validate work orders for technical accuracy before client‑facing delivery
• Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
• Ensure adherence to datacenter safety, change management, and access protocols
• Provide technical guidance to junior technicians and contractors on‑site
• Track project budgets, flag overruns, and submit change orders when scope shifts
• Review vendor invoices and validate against approved work orders
• Assist in preparing quotes and SOWs for new client engagements
• Maintain procurement records and ensure contract compliance for hardware and services
• Manage a team of technicians and/or project coordinators remotely that work onsite.
• Set weekly priorities, conduct 1:1s, and run shift/resource planning
• Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
• Identify skill gaps and work with leadership on training and hiring plans

Skills

Datacenter operations

Client-facing

ITSM tooling

Budget ownership

Team leadership

Technical communication

Tools

Jira

ServiceNow

Zendesk

Job description

Wct Serviços De Pesquisa Clínica Ltda. (Brazil) seeks a Technical Project Manager to own client engagements in a remote datacenter environment. You will supervise hardware deployments, coordinating with vendors and on-site teams to ensure smooth delivery.

You will manage multi-workstream projects, track tickets in ITSM tools, and maintain live dashboards for clients and internal stakeholders, while guiding junior technicians and enforcing change controls.