Remote Datacenter Project Manager - Client-Facing Tech Ops

Wct Serviços De Pesquisa Clínica Ltda. (Brazil); Municipio de Rincón de los Sauces; Remote; ARS 136,310,000 - 181,747,000; Full time

Job summary

Wct Serviços De Pesquisa Clínica Ltda. (Brazil) seeks a Technical Project Manager for Data Center responsibilities, coordinating multi‑stream IT projects, hardware deployment, and remote hands with a strong client‑facing focus.

You will manage tickets in Jira/ServiceNow, oversee budgets, and mentor technicians while ensuring safe datacenter operations, change control, and timely delivery across remote and on‑site activities.

Qualifications

• 3+ years of experience in datacenter operations or related field.
• Direct client-facing experience in a technical role.
• Hands-on familiarity with server hardware, cabling, power, and remote hands.
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent.
• Experience owning project budgets, SOWs, or vendor purchase orders.
• Proven ability to manage and develop a small technical team.
• Strong written and verbal communication; clear tickets, emails, and client reports.

Responsibilities

• Act as the primary technical point of contact for assigned client accounts.
• Lead onboarding, scoping calls, and technical review meetings.
• Translate client requirements into actionable work orders and tickets.
• Manage SLA commitments, reports, and escalations with minimal handoffs.
• Oversee on-site and remote hands work including rack, cabling, power, cooling.
• Review work orders for technical accuracy before delivery.
• Coordinate with vendors on procurement, lead times, and RMAs.
• Track project budgets and submit change orders when scope shifts.
• Build SOPs, runbooks, and onboarding materials for repeatable processes.
• Mentor junior technicians and contractors on-site.

Skills

Project management

Datacenter ops

Client-facing

IT infrastructure

Vendor coordination

Team leadership

Technical documentation

Tools

Jira

ServiceNow

Zendesk

Job description

Wct Serviços De Pesquisa Clínica Ltda. (Brazil) seeks a Technical Project Manager for Data Center responsibilities, coordinating multi‑stream IT projects, hardware deployment, and remote hands with a strong client‑facing focus.

You will manage tickets in Jira/ServiceNow, oversee budgets, and mentor technicians while ensuring safe datacenter operations, change control, and timely delivery across remote and on‑site activities.