Datacenter Project Delivery Lead (Remote)

BairesDev; Neuquén; Remote; ARS 136,310,000 - 181,747,000; Full time

Job summary

BairesDev is seeking a Technical Project Manager – Data Center (Remote) to own client engagements across hardware deployment, cabling, power and cooling, and remote hands. You will manage tickets end-to-end in ITSM tools, own budgets, and lead cross-functional teams to deliver complex datacenter projects.

You will coordinate with vendors, ensure safety and change management compliance, and mentor junior technicians while maintaining strong client relationships.

Qualifications

• 3+ years in datacenter operations or technical infrastructure
• Direct client-facing experience in a technical role
• Hands-on familiarity with server hardware, cabling, power distribution, and remote hands
• Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
• Experience owning project budgets, SOWs, or vendor PO's
• Proven ability to manage and develop a small technical team
• Strong written and verbal communication – tickets, emails, and client reports are clear first time

Responsibilities

• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
• Lead client onboarding, scoping calls, and technical review meetings
• Translate client requirements into actionable work orders and internal tickets
• Manage SLA commitments, report delivery status, and handle escalations directly
• Build long-term relationships to reduce churn and increase account expansion
• Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
• Create, assign, prioritize, and close tickets with clear documentation at every stage
• Track multi-workstream projects across planning, procurement, deployment, and sign-off
• Identify blockers early and coordinate cross-functional resolution
• Maintain a live project dashboard for clients and internal stakeholders
• Oversee on-site and remote-hands work: server rack/stack, cabling, power, cooling
• Review and validate work orders for technical accuracy before client-facing delivery
• Coordinate with vendors on procurement, lead times, and RMA logistics
• Ensure adherence to datacenter safety, change management, and access protocols
• Provide technical guidance to junior technicians and contractors on-site
• Track project budgets, flag overruns, and submit change orders when scope shifts
• Review vendor invoices and validate against approved work orders
• Assist in preparing quotes and SOWs for new client engagements
• Maintain procurement records and ensure contract compliance for hardware and services
• Build and maintain SOPs, runbooks, and onboarding materials
• Identify skill gaps and work with leadership on training and hiring plans

Skills

Technical project management

Datacenter operations

Client-facing experience

Vendor coordination

Team leadership

Tools

Jira

ServiceNow

Zendesk

Job description

BairesDev is seeking a Technical Project Manager – Data Center (Remote) to own client engagements across hardware deployment, cabling, power and cooling, and remote hands. You will manage tickets end-to-end in ITSM tools, own budgets, and lead cross-functional teams to deliver complex datacenter projects.

You will coordinate with vendors, ensure safety and change management compliance, and mentor junior technicians while maintaining strong client relationships.