Content Design Specialist for Self-Help Knowledge

JPMorgan Chase & Co.; Buenos Aires; On-site; ARS 900,000 - 1,500,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an experienced content professional in Buenos Aires to help shape employee-facing content across product areas.

You will participate in sessions with product teams, translate updates into practical content, and support the end-to-end content lifecycle. You will maintain inventories and maps, monitor content performance, and collaborate with cross-functional teams to close knowledge gaps and drive improvements.

Qualifications

• 1–3 years of experience in content strategy, technical writing, knowledge management, communications, UX content, or related role.
• Ability to write and edit clear, structured content for self-service audiences.
• Strong organizational skills to manage multiple tasks, timelines and stakeholders.
• Ability to interpret basic performance indicators (views, helpfulness, ratings) and summarize insights.
• Collaborates effectively with product, support, and operations teams.

Responsibilities

• Participate in regular working sessions with assigned Product Team(s) to build product understanding and gather content needs.
• Capture requirements, confirm target personas, and translate product updates into employee-first content opportunities.
• Support ideation, drafting, editing, and socialization of persona-driven self-help content (e.g., articles, how-to guidance, release updates).
• Maintain content inventories, content maps, and journey-aligned content plans for assigned product area(s).
• Monitor and summarize content performance signals (e.g., ratings, usefulness, adoption) and share highlights with stakeholders.
• Assist in identifying knowledge gaps and shift-left opportunities using employee feedback and available service/ticket themes.
• Support lightweight research activities and journey mapping aligned to product roadmaps.
• Consolidate employee pain points and elevate recurring themes and risks to senior team members.
• Apply content standards (style, voice, tone, templates) and perform QA checks before publication in Ask JPMC Portal.
• Coordinate and flag items requiring formal approval to designated approvers.
• Prepare basic readouts and presentations to communicate progress, performance highlights, and upcoming content plans.

Skills

Content strategy

Technical writing

Knowledge management

UX content

Cross-functional collaboration

Education

Bachelor’s degree or equivalent practical experience

Job description

JPMorgan Chase & Co. is seeking an experienced content professional in Buenos Aires to help shape employee-facing content across product areas.

You will participate in sessions with product teams, translate updates into practical content, and support the end-to-end content lifecycle. You will maintain inventories and maps, monitor content performance, and collaborate with cross-functional teams to close knowledge gaps and drive improvements.