Content Strategist, Employee Self-Help & Knowledge

JPMorganChase; Municipio de Rincón de los Sauces; On-site; ARS 90,953,000 - 136,430,000; Full time

Job summary

J.P. Morgan is seeking a content strategist to develop employee-facing self-help content and manage content inventories across product areas. You will work with product teams to translate updates into clear, actionable guidance and ensure content meets style and QA standards.

You will analyze content performance, collaborate with stakeholders, and help map customer journeys while contributing to knowledge management initiatives within a global financial services environment.

Qualifications

• Clear, structured content writing for self-service audiences.
• Strong organizational skills to manage multiple tasks and stakeholders.
• Ability to interpret basic performance indicators (views, ratings) and summarize insights.
• Experience collaborating with product, support, and operations teams.

Responsibilities

• Participate in regular working sessions with Product Teams to gather content needs.
• Capture requirements and translate product updates into employee-focused content opportunities.
• Support ideation, drafting, editing, and socialization of persona-driven self-help content.
• Maintain content inventories, maps, and journey-aligned content plans.
• Monitor content performance signals and share highlights with stakeholders.
• Identify knowledge gaps using employee feedback and support ticket themes.

Skills

Content strategy

Technical writing

Knowledge management

UX content

Cross-functional collaboration

Stakeholder management

Education

Bachelor's degree or equivalent practical experience

Tools

Ask JPMC Portal

Job description

J.P. Morgan is seeking a content strategist to develop employee-facing self-help content and manage content inventories across product areas. You will work with product teams to translate updates into clear, actionable guidance and ensure content meets style and QA standards.

You will analyze content performance, collaborate with stakeholders, and help map customer journeys while contributing to knowledge management initiatives within a global financial services environment.