Content Design Associate

JPMorganChase; Municipio de Rincón de los Sauces; On-site; ARS 90,953,000 - 136,430,000; Full time

Job summary

J.P. Morgan is seeking a content strategist to develop employee-facing self-help content and manage content inventories across product areas. You will work with product teams to translate updates into clear, actionable guidance and ensure content meets style and QA standards.

You will analyze content performance, collaborate with stakeholders, and help map customer journeys while contributing to knowledge management initiatives within a global financial services environment.

Qualifications

• Clear, structured content writing for self-service audiences.
• Strong organizational skills to manage multiple tasks and stakeholders.
• Ability to interpret basic performance indicators (views, ratings) and summarize insights.
• Experience collaborating with product, support, and operations teams.

Responsibilities

• Participate in regular working sessions with Product Teams to gather content needs.
• Capture requirements and translate product updates into employee-focused content opportunities.
• Support ideation, drafting, editing, and socialization of persona-driven self-help content.
• Maintain content inventories, maps, and journey-aligned content plans.
• Monitor content performance signals and share highlights with stakeholders.
• Identify knowledge gaps using employee feedback and support ticket themes.

Skills

Content strategy

Technical writing

Knowledge management

UX content

Cross-functional collaboration

Stakeholder management

Education

Bachelor's degree or equivalent practical experience

Tools

Ask JPMC Portal

Job description

• Participate in regular working sessions with assigned Product Team(s) to build product understanding and gather content needs.
• Capture requirements, confirm target personas, and translate product updates into employee-first content opportunities.
• Support ideation, drafting, editing, and socialization of persona-driven self-help content (e.g., articles, how-to guidance, release updates).
• Maintain content inventories, content maps, and journey-aligned content plans for assigned product area(s).
• Monitor and summarize content performance signals (e.g., ratings, usefulness, adoption) and share highlights with stakeholders.
• Assist in identifying knowledge gaps and “shift-left” opportunities using employee feedback and available service/ticket themes.
• Support lightweight research activities and journey mapping aligned to product roadmaps.
• Consolidate employee pain points and consolidate recurring themes and risks to senior team members.
• Apply content standards (style, voice, tone, templates) and perform QA checks before publication in Ask JPMC Portal.
• Coordinate and flag items requiring formal approval to designated approvers.
• Prepare basic readouts and presentations to communicate progress, performance highlights, and upcoming content plans.

Job Description

Key Responsibilities

• Participate in regular working sessions with assigned Product Team(s) to build product understanding and gather content needs.
• Capture requirements, confirm target personas, and translate product updates into employee-first content opportunities.
• Support ideation, drafting, editing, and socialization of persona-driven self-help content (e.g., articles, how-to guidance, release updates).
• Maintain content inventories, content maps, and journey-aligned content plans for assigned product area(s).
• Monitor and summarize content performance signals (e.g., ratings, usefulness, adoption) and share highlights with stakeholders.
• Assist in identifying knowledge gaps and “shift-left” opportunities using employee feedback and available service/ticket themes.
• Support lightweight research activities and journey mapping aligned to product roadmaps.
• Consolidate employee pain points and consolidate recurring themes and risks to senior team members.
• Apply content standards (style, voice, tone, templates) and perform QA checks before publication in Ask JPMC Portal.
• Coordinate and flag items requiring formal approval to designated approvers.
• Prepare basic readouts and presentations to communicate progress, performance highlights, and upcoming content plans.

Required Qualifications

• Bachelor's degree or equivalent practical experience.
• 1–3 years of relevant experience in content strategy, technical writing, knowledge management, communications, UX content, or a related role.
• Demonstrated ability to write and edit clear, structured content for self-service audiences.
• Strong organizational skills with the ability to manage multiple tasks, timelines, and stakeholders.
• Ability to interpret basic performance indicators (e.g., views, helpfulness, ratings) and summarize insights.
• Strong collaboration skills and comfort working with cross-functional teams (e.g., product, support, operations).

Preferred Qualifications

• Experience supporting self-help/knowledge base content (e.g., internal help hubs, employee portals, Ask JPMC or similar platforms).
• Familiarity with content standards, governance, QA workflows, and accessibility/readability best practices.
• Exposure to user research methods (interviews, surveys, journey mapping) and synthesizing qualitative feedback.
• Experience contributing to content calendars and channel-based communications plans.
• Comfort with presentations and stakeholder-facing updates.

Competencies / Success Factors

• Employee-first mindset; strong attention to clarity and usability.
• Analytical curiosity and willingness to learn tools/metrics and apply insights.
• Reliable execution, follow-through, and continuous improvement orientation.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.