Client Support Representative - Legal field (Buenos Aires)

TransPerfect Inc; Buenos Aires; Híbrido; ARS 1.339.000 - 2.009.000; Jornada completa

Descripción de la vacante

TransPerfect Inc. is hiring a Client Services Representative in Buenos Aires to provide high-quality technical and operational support to North America-based clients. The role is fully on-site in Colegiales, with a 11 am - 8 pm schedule, five days a week.

You will guide users through the VDR platform, handle inquiries, train clients, and coordinate with internal teams to ensure accurate and timely deliverables. Strong English skills and a proactive, detail-oriented mindset are essential.

Formación

• Native-level English fluency with excellent written and verbal communication.
• Comfortable speaking to a wide range of B2B customers.
• Highly motivated team player with excellent communication and interpersonal skills.
• Resilient with a positive can-do attitude.
• Exceptional attention to detail, accuracy, and active listening skills.
• Capable of multi-tasking, working under pressure, and meeting strict deadlines.
• Willing to grow, develop, and continually learn new skills.
• Minimum of two years of experience in a B2B environment.
• Tech-savvy with the ability to adapt to new software and tools. Training will be provided.
• Previous experience in a technology, software, or IT company is beneficial but not required.

Responsabilidades

• Interact with clients by phone or email to advise on workflow and VDR processes.
• Provide first-line technical and operational support across the VDR platform.
• Nurture and develop effective relationships with clients.
• Anticipate and manage clients' needs effectively.
• Act as main point of contact for multiple client engagements.
• Host online client training sessions and support key workflows.
• Investigate user issues and escalate technical matters as needed.
• Monitor progress to ensure deliverables are accurate and timely.
• Collaborate with internal teams across regions to meet timelines.

Conocimientos

Native English

Written & Verbal Communication

Client communication

Team player

Multi-tasking

Attention to detail

Active listening

Resilience

Learn new skills

B2B experience

Herramientas

VDR platform familiarity

Descripción del empleo

The Client Services Representative reports directly to the Customer Services Director and is responsible for providing high-quality technical and operational support to clients and users. This role is based in TransPerfect's Buenos Aires office, and support accounts based in North America.

The CSR helps users navigate the VDR platform, resolves support queries, assists with client training, supports key VDR workflows, and ensures a professional, responsive, and accurate service experience.

The role requires strong communication skills, attention to detail, good technical aptitude, and the ability to manage multiple client requests in a fast-paced B2B environment.

Specifications

• Fully on-site position (5 days a week mandatory attendance, from our offices in Colegiales)

• Schedule: 11 am - 8 pm

Your Responsibilities

Client Support & Communication:

• Independently interacts by phone or email to consult with and advise clients on workflow and VDR processes.

• Provides first-line technical and operational support to clients and users across the VDR platform.

• Nurtures and develops effective and positive relationships with clients.

• Anticipates and manages clients' needs effectively.

• Acts as the main point of contact and assumes responsibility for multiple client engagements.

Platform Support & Training

• Helps users navigate the VDR platform and supports key workflows, including user access, permissions, document management, Q&A, reporting, and other VDR processes.

• Manages and hosts online client training sessions.

• Investigates user issues, gathers the required details, and escalates technical matters internally where needed.

Delivery & Internal Coordination

• Monitors progress and ensures deliverables for the client are accurate and timely.

• Works closely with internal teams across different regions to ensure client requests are handled accurately and within expected timelines.

• Follows all applicable Best Practice and Workflow procedures.

Documentation & Administration

• Ensures proper documentation for job tracking and billing information is current and accurate.

• Maintains clear and accurate records of client interactions, support requests, actions taken, and follow-up requirements.

• Performs additional duties as reasonably requested.

Your Profile

• Native-level English fluency, with excellent written and verbal communication skills.

• Comfortable speaking to a wide range of B2B customers.

• Highly motivated team player with excellent communication and interpersonal skills.

• Resilient with a positive can-do attitude.

• Exceptional attention to detail, accuracy, and active listening skills.

• Capable of multi-tasking, working under pressure, and meeting strict deadlines.

• Willing to grow, develop, and continually learn new skills.

• Minimum of two years of experience in a B2B environment.

• Tech-savvy with the ability to adapt to new software and tools. Training will be provided.

• Previous experience in a technology, software, or IT company is beneficial but not required.