Client Relationships & Referral Ops Lead

Cognizant Technology Solutions Corporation; Rosario; Remote; ARS 32,769,000 - 37,943,000; Full time

Benefits offered by this job

Office closed during Christmas/NewYear

Public holidays paid

3 weeks paid vacation

Comprehensive training program

Mentorship and collaboration

Career advancement opportunities

Remote-friendly / Work from anywhere

Equipment stipend

Job summary

Political Asylum Lawyers, a Houston-based immigration law firm, seeks a dedicated Referral Program Manager to strengthen client relationships and grow professional partnerships across the U.S. You will lead the client relationship program, manage a structured referral initiative, and nurture a robust Team 100 referral ecosystem with trusted partners.

You will engage current and former clients, coordinate outreach and tracking, and deliver regular reports.

Qualifications

• Fluency in Spanish and English is required.
• Experience working with U.S.-based clients, professionals, or partner networks.
• Warm, confident communicator comfortable with outbound calls.
• Strong organizational skills and exceptional attention to detail.
• Comfortable using or learning CRM systems (HubSpot preferred).
• Ability to handle sensitive information with professionalism and discretion.

Responsibilities

• Lead structured calls with current and former clients for birthdays, anniversaries, milestones, and periodic check-ins.
• Listen for client needs and route them to the appropriate internal team or trusted referral partner.
• Lead and operate the firm’s client referral initiative, including outreach, follow-up, and tracking.
• Serve as the primary relationship manager for all Team 100 referral partners.
• Conduct introduction calls and ongoing relationship-building conversations with referral partners.
• Track inbound and outbound referrals accurately, including key details, outcomes, and follow-up needs in our CRM.
• Prepare and distribute quarterly Partner Newsletter updates.
• Build and maintain dashboards tracking referral activity, partner engagement, and trends.
• Deliver monthly and quarterly reports on referral performance and partner engagement.

Skills

Bilingual Spanish-English

US-based client experience

Outbound communications

Organizational skills

CRM familiarity (HubSpot)

Discretion with sensitive information

Tools

HubSpot CRM

Google Workspace

Job description

Political Asylum Lawyers, a Houston-based immigration law firm, seeks a dedicated Referral Program Manager to strengthen client relationships and grow professional partnerships across the U.S. You will lead the client relationship program, manage a structured referral initiative, and nurture a robust Team 100 referral ecosystem with trusted partners.

You will engage current and former clients, coordinate outreach and tracking, and deliver regular reports.