Client Engagement & Service Innovation Associate

JPMorganChase; Buenos Aires; Presencial; ARS 1.500.000 - 2.100.000; Jornada completa

Descripción de la vacante

J.P. Morgan in Buenos Aires seeks a Service Innovation & Client Engagement Associate to drive proactive client engagement, develop meeting materials, and scale future-state capabilities across Global GCB Client Service.

You will own workstreams, coordinate across Service, Product, Operations, Data, and Technology, and deliver measurable outcomes. You will partner with regional leaders to translate pilot learnings into repeatable standards, define requirements, create business cases, and

Formación

• 3+ years in strategy, business management, consulting, client service, or related field.
• Ability to independently manage workstreams in a complex, matrixed environment.
• Strong analytical and structured problem-solving skills.
• Excellent written and verbal communication for senior audiences.

Responsabilidades

• Own defined workstreams across the proactive engagement and future-state capabilities agenda, establishing plans, milestones, dependencies, risks, and measures of success.
• Develop globally consistent client-meeting materials, briefing templates, discussion guides, and follow-up tools that help service teams deliver consultative, insight-led conversations.
• Design and test the near-term engagement model, including client selection, engagement triggers, preparation requirements, meeting formats, roles, governance, and outcome tracking.
• Partner with regional service leaders and frontline teams to gather feedback, incorporate regional needs, and translate pilot learnings into repeatable standards and playbooks.
• Define business requirements and user journeys for future-state capabilities spanning client insights, recommendations, AI-assisted preparation, workflow, action management, and measurement.
• Coordinate with Product, Technology, Data, Operations, and Control partners to evaluate solutions, resolve dependencies, and advance delivery.
• Analyze client, engagement, and operational data to identify opportunities, develop recommendations, and quantify expected business and client impact.
• Create business cases, executive presentations, governance materials, and decision documents for senior stakeholders.
• Establish metrics and reporting to measure adoption, engagement quality, follow-through, client outcomes, growth opportunities, and operational efficiency.
• Facilitate working sessions, document decisions, maintain accountability, and elevate risks or trade-offs requiring leadership attention.

Conocimientos

Strategic thinking

Communication

Project management

Problem solving

Educación

Bachelor's degree or equivalent experience

Descripción del empleo

J.P. Morgan in Buenos Aires seeks a Service Innovation & Client Engagement Associate to drive proactive client engagement, develop meeting materials, and scale future-state capabilities across Global GCB Client Service.

You will own workstreams, coordinate across Service, Product, Operations, Data, and Technology, and deliver measurable outcomes. You will partner with regional leaders to translate pilot learnings into repeatable standards, define requirements, create business cases, and