Global Client Engagement & Service Innovation Associate

Fairygodboss; Buenos Aires; Presencial; ARS 90.780.000 - 181.560.000; Jornada completa

Descripción de la vacante

J.P. Morgan is seeking a Service Innovation & Client Engagement Associate within Global Service Delivery Innovation to drive workstreams that make proactive client engagement more consistent and scalable across Global GCB Client Service.

You will develop client-meeting materials, standards, playbooks, and pilot approaches to deepen relationships and support growth. In parallel, you will help define future-state capabilities including integrated client insights, AI-assisted preparation, workflow

Formación

• 3+ years of experience in strategy, business management, consulting, client service, product, operations, program delivery, or a related field.
• Ability to independently manage workstreams and deliver high-quality outputs in a complex, matrixed environment.
• Strong analytical and structured problem-solving skills with the ability to translate data and stakeholder input into clear recommendations.
• Excellent written and verbal communication skills, including experience developing presentations and materials for senior audiences.
• Strong project management, organization, and prioritization skills with attention to detail and follow-through.
• Ability to build relationships, influence stakeholders, and drive alignment without direct authority.
• Bachelor's degree or equivalent experience.

Responsabilidades

• Own defined workstreams across the proactive engagement and future-state capabilities agenda, establishing plans, milestones, dependencies, risks, and measures of success.
• Develop globally consistent client-meeting materials, briefing templates, discussion guides, and follow-up tools that help service teams deliver consultative, insight-led conversations.
• Design and test the near-term engagement model, including client selection, engagement triggers, preparation requirements, meeting formats, roles, governance, and outcome tracking.
• Partner with regional service leaders and frontline teams to gather feedback, incorporate regional needs, and translate pilot learnings into repeatable standards and playbooks.
• Define business requirements and user journeys for future-state capabilities spanning client insights, recommendations, AI-assisted preparation, workflow, action management, and measurement.
• Coordinate with Product, Technology, Data, Operations, and Control partners to evaluate solutions, resolve dependencies, and advance delivery.
• Analyze client, engagement, and operational data to identify opportunities, develop recommendations, and quantify expected business and client impact.
• Create business cases, executive presentations, governance materials, and decision documents for senior stakeholders.
• Establish metrics and reporting to measure adoption, engagement quality, follow-through, client outcomes, growth opportunities, and operational efficiency.
• Facilitate working sessions, document decisions, maintain accountability, and elevate risks or trade-offs requiring leadership attention.

Conocimientos

Strategy development

Stakeholder management

Data-driven decisions

Presentation skills

Project coordination

Cross-functional collaboration

Educación

Bachelor's degree or equivalent

Herramientas

PowerPoint

Excel

Descripción del empleo

J.P. Morgan is seeking a Service Innovation & Client Engagement Associate within Global Service Delivery Innovation to drive workstreams that make proactive client engagement more consistent and scalable across Global GCB Client Service.

You will develop client-meeting materials, standards, playbooks, and pilot approaches to deepen relationships and support growth. In parallel, you will help define future-state capabilities including integrated client insights, AI-assisted preparation, workflow