Boutique Coffee Specialist: Elevate Customer Experience

Iqvia; Buenos Aires; Hybrid; ARS 1,800,000 - 2,400,000; Full time

Job summary

Medtronic is hiring a Senior Customer Experience (CX) Specialist for Argentina. The role focuses on analyzing and improving customer journeys, identifying pain points, and supporting initiatives that raise satisfaction, loyalty, and business value.

The position offers a flexible work arrangement in Buenos Aires and requires a university degree with CX-related experience. You will map journeys, analyze feedback data, collaborate with cross-functional teams, and help develop CX dashboards and

Qualifications

• Bachelor's degree in Administration, Marketing, Engineering or related fields is required.
• Minimum three years of experience in Customer Experience (CX), Service Design, market insights, consulting or similar.
• Experience with customer journey mapping and research methods is preferred.
• Strong analytical, communication and stakeholder management skills are essential.

Responsibilities

• Map end-to-end customer journeys across channels to identify pain points and opportunities.
• Support design and implementation of initiatives to improve customer experience and satisfaction.
• Analyze customer feedback data (NPS, CSAT, CES, churn, LTV) to identify trends and actions.
• Collaborate with cross-functional teams (Marketing, Sales, Digital, Operations, Customer Support) to drive improvements.
• Develop and monitor CX metrics and dashboards; facilitate workshops with stakeholders.

Skills

CX experience

Service Design

Market Insights

Stakeholder Management

Cross-functional teamwork

Analytical thinking

Education

Bachelor's degree in Administration, Marketing, Engineering or related fields

Tools

Excel

Power BI

Tableau

Job description

Senior Customer Experience (CX) Specialist Argentina

Flexible Work Arrangement Buenos Aires, Ciudad Autónoma de Buenos Aires, Argentina Full time R70229 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life El Especialista en Customer Experience (CX) es responsable de analizar y mejorar la experiencia del cliente a lo largo de todo el journey, identificando puntos de dolor y oportunidades de mejora, y apoyando el diseño e implementación de iniciativas que aumenten la satisfacción, lealtad y valor para el negocio. Es un modelo de trabajo flexible en Buenos Aires, Argentina. Las responsabilidades pueden incluir las siguientes y otras tareas pueden ser asignadas: Mapear y analizar los customer journeys end‑to‑end a través de diferentes canales y puntos de contacto Identificar pain points y oportunidades de mejora basadas en insights cualitativos y cuantitativos Apoyar el diseño e implementación de iniciativas orientadas a mejorar la experiencia del cliente Analizar datos de feedback de clientes (por ejemplo NPS, encuestas y otros insights) para identificar tendencias y oportunidades de acción Colaborar con equipos cross‑functional como Marketing, Ventas, Digital, Operaciones y Customer Support para implementar mejoras de experiencia Apoyar el desarrollo y seguimiento de indicadores de experiencia del cliente y dashboards de desempeño Facilitar workshops y sesiones de trabajo para recopilar insights y alinear stakeholders Contribuir al desarrollo de una cultura organizacional centrada en el cliente Documentar procesos, customer journeys y buenas prácticas de experiencia del cliente Conocimientos y experiencia necesarios: Título universitario en Administración, Marketing, Ingeniería o áreas relacionadas (Ya culminado y con titulo) Tres años de experiencia en Customer Experience (CX), Service Design, Insights de mercado, consultoría o áreas similares Experiencia en customer journey mapping y metodologías de investigación de clientes Conocimiento de métricas de CX como NPS, CSAT, CES, churn, LTV y programas de feedback de clientes Fuertes habilidades analíticas y de resolución de problemas Excelentes habilidades de comunicación y gestión de stakeholders Capacidad para trabajar en entornos cross functional y multiculturales Experiencia con herramientas de CX, frameworks de journey mapping o metodologías de service design Conocimiento de herramientas de análisis y visualización de datos (por ejemplo Excel, Power BI o Tableau) Experiencia facilitando workshops y entrevistas con stakeholders Experiencia en industrias de salud, medtech o sectores altamente regulados es un plus Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people. We are engineers at heart - putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer . By bringing your ambitious ideas, unique perspective and contributions, you will. Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: Experiences that put people first . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( . EEO Minorities/Females/Protected Veterans/Disabled

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