Bilingual Remote Customer Advocate (EN–ES)

Toloka Ai; Rosario; Remote; ARS 600,000 - 900,000; Full time

Benefits offered by this job

Work from home

Job summary

Toloka Ai is seeking a Remote Customer Service Representative to serve as the primary liaison for clients, ensuring professional, proactive support across communications channels. The role focuses on insurance sales inquiries, benefits administration, and outbound outreach, all from a home-based setup.

Candidates should excel in negotiation, multilingual communication, and data-driven service improvements. Training and development are provided.

Qualifications

• Proven experience in outside sales, retail sales, or telemarketing with client interaction.
• Strong negotiation and communication skills across languages.
• Familiarity with sales administration and data analysis for customer data.

Responsibilities

• Act as main liaison for clients via multiple channels.
• Handle inquiries on insurance sales, benefits administration, and account questions.
• Conduct outbound telemarketing to promote services and identify sales opportunities.
• Negotiate terms and solutions aligned with company policies to meet client needs.
• Support sales administration tasks: documentation, records, interactions tracking.
• Analyze client data to identify trends and improve service delivery.
• Collaborate with marketing to boost client engagement and retention.

Skills

Negotiation

Multilingual

Communication

Remote work discipline

Job description

Toloka Ai is seeking a Remote Customer Service Representative to serve as the primary liaison for clients, ensuring professional, proactive support across communications channels. The role focuses on insurance sales inquiries, benefits administration, and outbound outreach, all from a home-based setup.

Candidates should excel in negotiation, multilingual communication, and data-driven service improvements. Training and development are provided.