Remote Bilingual Voice Talent: Customer Service & Sales

Toloka Ai; La Pampa; Hybrid; ARS 48,466,000 - 78,757,000; Full time

Benefits offered by this job

Work from home

Job summary

Toloka Ai is seeking a Remote Customer Service Representative to serve as the primary client liaison, ensuring needs are met with professionalism. The role focuses on sales, customer service, and communication from a home-based setting, with training and development opportunities provided.

Responsibilities include managing inquiries on insurance sales and benefits, conducting outbound telemarketing, negotiating terms, and supporting sales administration while analyzing data to tailor client

Qualifications

• Proven experience in outside sales, retail sales, or telemarketing with client focus.
• Strong negotiation and communication abilities in multiple languages; bilingual a plus.
• Familiarity with sales administration processes and ability to analyze client data.
• Knowledge of insurance sales or benefits administration is desirable.
• Excellent customer service and discretion with sensitive information.

Responsibilities

• Act as the main liaison for clients via multiple channels.
• Handle client inquiries related to insurance sales, benefits, and account questions.
• Conduct outbound telemarketing to promote services and identify sales opportunities.
• Negotiate terms to meet client needs within company policies.
• Support sales administration: processing docs, updating records, tracking interactions.
• Analyze client data to identify trends and improve service delivery.
• Collaborate with marketing to improve client engagement and retention.

Job description

Toloka Ai is seeking a Remote Customer Service Representative to serve as the primary client liaison, ensuring needs are met with professionalism. The role focuses on sales, customer service, and communication from a home-based setting, with training and development opportunities provided.

Responsibilities include managing inquiries on insurance sales and benefits, conducting outbound telemarketing, negotiating terms, and supporting sales administration while analyzing data to tailor client