Bilingual Remote Customer Advocate (English/Spanish)

Toloka Ai; Rosario; Hybrid; ARS 60,582,000 - 90,873,000; Full time

Benefits offered by this job

Work from home

Job summary

Toloka Ai is seeking a Remote Customer Service Representative to be the primary contact for clients, delivering professional support and building lasting relationships from home. You will handle inquiries, assist with insurance sales and benefits, and conduct outbound outreach to identify new sales opportunities.

This paid remote role emphasizes proactive communication, data analysis, and collaboration with marketing to enhance engagement and retention, while maintaining HIPAA-compliant handling

Qualifications

• Experience in outside sales, retail sales or telemarketing with customer focus.
• Multilingual abilities; bilingual is a plus.
• Familiar with sales administration and data analysis.
• Insurance sales or benefits administration knowledge desirable.
• HIPAA compliance awareness when handling sensitive information.
• Ability to work independently in a remote setting.
• Strong communication and negotiation skills across channels.

Responsibilities

• Act as main liaison for clients across multiple channels.
• Handle inquiries related to insurance sales and benefits.
• Conduct outbound telemarketing to promote services and sales opportunities.
• Negotiate terms to meet client needs within policy guidelines.
• Support sales admin tasks: documentation, records, tracking interactions.
• Analyze client data to identify trends and improve service.
• Collaborate with marketing to boost engagement and retention.

Skills

Negotiation

Customer service

Multilingual

Communication

Tools

CRM software

Data analysis

Job description

Toloka Ai is seeking a Remote Customer Service Representative to be the primary contact for clients, delivering professional support and building lasting relationships from home. You will handle inquiries, assist with insurance sales and benefits, and conduct outbound outreach to identify new sales opportunities.

This paid remote role emphasizes proactive communication, data analysis, and collaboration with marketing to enhance engagement and retention, while maintaining HIPAA-compliant handling