Bilingual Lead AI & CX Project Manager — Remote

Concentrix Experts Colombia S.A.S.; Argentina; Remote; ARS 1,200,000 - 1,800,000; Full time

Job summary

Concentrix Experts Colombia S.A.S. in Argentina seeks a Lead Project Manager - Bilingual to oversee complex AI and contact center implementations within a structured PMO.

You will balance technical understanding with financial oversight and client engagement to guide multiple workstreams toward successful outcomes. The role demands strong English proficiency and experience across PM lifecycles, budgeting, and agile methods in a remote, fast-paced environment.

Qualifications

• Experience in project management life cycle, waterfall, agile, and strategic planning.
• Familiarity with budgeting, change management, client engagement, finance, and communication.
• Proficiency in Microsoft Outlook, PowerPoint, Excel, Project/Planner, Office 365, Teams Premium (AI features), and Copilot.
• Ability to manage cloud CCaaS operations and implementations across multiple CCaaS platforms.
• Proficiency in Agile Methodology, AI Concepts, and Generative AI.

Responsibilities

• Understand and leverage technology solutions to meet client business objectives.
• Manage projects involving AI, GenAI, contact center solutions (CCaaS), and customer experience technologies like voice/chat bots.
• Proactive managements of project budgets, revenue forecasts, and financial reporting.
• Ensure projects are completed on time and within budget.
• Communicate effectively with strategic clients to understand needs and ensure project satisfaction.
• Serve as the overall project lead for successful project completion.
• Oversee multiple concurrent workstreams, ensuring prioritization and alignment across various groups.
• Maintain accuracy and quality in project deliverables and processes.
• Adhere to Project Management Office standards and methodologies for consistent project management practices.

Skills

Project management

Waterfall model

Agile

Strategic planning

Budgeting

Change management

Client engagement

Finance

Communication

Microsoft Office

Teams Premium

Copilot

Tools

Outlook

PowerPoint

Excel

Project/Planner

Office 365

Teams Premium

Job description

Concentrix Experts Colombia S.A.S. in Argentina seeks a Lead Project Manager - Bilingual to oversee complex AI and contact center implementations within a structured PMO.

You will balance technical understanding with financial oversight and client engagement to guide multiple workstreams toward successful outcomes. The role demands strong English proficiency and experience across PM lifecycles, budgeting, and agile methods in a remote, fast-paced environment.